Customer Experience Champion

1 day ago


Stockholm, Stockholm, Sweden Transcom AB Full time

At Transcom, we are dedicated to delivering exceptional customer experiences. As a Voice of Customer (VOC) Agent, you will be the crucial link between our clients and their customers, ensuring their concerns are heard, investigated, and resolved efficiently.

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This role is ideal for a strong communicator with excellent written and verbal skills, a customer-focused mindset, and a structured approach to managing multiple cases efficiently. You will have an analytical problem-solving ability to assess complaints and find the best solutions while maintaining professionalism, resilience, and empathy in handling complex cases.

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You will work closely with internal teams, including call centre agents, workshops, and insurance companies, to ensure seamless communication and effective case resolution. Your primary responsibility will be handling and resolving customer complaints and escalations while continuously working towards improving processes to enhance customer satisfaction.

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We believe in fostering growth and career development while creating a supportive and engaging workplace. Here's what you can expect:

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  • Competitive compensation package
  • Comprehensive training program – Get fully equipped for success from day one
  • Career advancement opportunities – 90% of our leaders started in customer service
  • Collective agreement & pension plan
  • Health & wellness benefits
  • A dynamic and inclusive work environment
  • A brand new Office, freshly renovated
  • 24/7 access to our state-of-the-art Gym and Sauna


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