Customer Experience Solutions Leader

7 hours ago


Stockholm, Stockholm, Sweden Dentsu Aegis Network Full time

About Our Company:

Merkle is a global leader in data-driven customer experience management (CXM), seamlessly integrating expertise across Denmark, the Netherlands, Sweden, and Norway. We craft innovative, strategic, and technology-driven solutions that redefine customer experiences.

The Role:

You will be responsible for shaping solutions within RFP responses, strategic pitches, and evolving our offerings across the region.

This role is suited for individuals with a creative or technical background, but the key denominator is a strategic mindset and problem-solving toolbox that allows you to identify, frame, and solve client challenges in a way that creates real business impact.

Key Responsibilities:

  • Lead the design of strategic solutions, balancing either a technology- and strategy-driven approach or a strategy- and experience-driven approach.
  • Shape RFP and pitch responses, ensuring our solutions stand out through strategic rigor, creativity, and feasibility.
  • Identify and frame complex client challenges, applying structured problem-solving methodologies to create clear, actionable approaches.
  • Drive innovation by evolving and developing new offerings within Northern Europe, leveraging Merkle's global capabilities.
  • Collaborate across teams, including technology, experience, data, and consulting, to craft holistic and scalable solutions.
  • Ensure alignment with delivery teams, bridging strategic vision with execution to create tangible value for clients.

What We're Looking For:

  • 7+ years of experience in digital transformation, customer experience, or strategic solution design.
  • A background in either experience-led strategy and creativity (e.g., UX, digital service design, customer engagement) or broad technology strategy (e.g., MarTech, CRM, platforms, AI, data-driven solutions).
  • Deep strategic thinking, with the ability to break down and solve complex client problems using a structured approach.
  • Strong ability to connect technology, data, and experience into cohesive and compelling solutions.
  • Ability to translate complex technical and business challenges into clear, compelling narratives.
  • Strong storytelling and presentation skills, able to engage and persuade senior stakeholders.
  • Experience working across multi-market, international teams.
  • A collaborative, pragmatic mindset—not a lone wolf, but a strategic connector.


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