Customer Service Lead

1 day ago


Stockholm, Stockholm, Sweden Mogotel Full time
Customer Service Expert Wanted

We are seeking a seasoned Customer Service expert to join our team as a Front Office Manager at our new hotel in Stockholm. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest interactions.

Your primary responsibilities will include:

  • Providing top-notch customer service to guests, responding to their inquiries, and resolving issues efficiently
  • Collaborating with other departments to ensure consistent delivery of high-quality services
  • Developing and implementing strategies to enhance guest satisfaction and loyalty

To succeed in this role, you will need:

  • Proficiency in Swedish and English; additional language skills are beneficial
  • A minimum of 1 year of experience in a customer-facing role, preferably in hospitality
  • Outstanding communication and interpersonal skills
  • Familiarity with hotel management software is a plus

We offer:

  • A rewarding salary package
  • Professional growth opportunities within our organization
  • A collaborative work environment focused on delivering exceptional guest experiences


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