
Customer Service Specialist
24 hours ago
We are seeking a talented Customer Service Specialist to join our team at Rotterdam Innovation City. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on resolving technical issues and inquiries through phone, email, and other communication channels.
Key Responsibilities:
- Providing first-line technical support to international customers mainly via phone and email.
- Using troubleshooting experience and available resources to resolve customer issues.
- Reporting on and following up on any defects that are found.
- Escalating issues to RnD and Second Line when necessary.
- Developing strong relationships with internal departments and communicating with people at all levels of the organization.
- Supporting other parts of the organization with questions about Quinyx's products and customers.
Requirements:
- Service oriented with a customer-focused mindset.
- Analytical and a "people person" with a great, humble attitude.
- Self-motivating with the ability to multitask, prioritize, and strong time management skills.
- A true team player with a willingness to share knowledge and experience.
- Strong written and verbal communication skills.
About Us:
We value passion, creativity, quality, and simplicity. You'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.
We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, and the chance to participate in our well-known yearly ugly Xmas sweater competition
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