Customer Onboarding Lead

2 days ago


Stockholm, Stockholm, Sweden Stockfiller Full time

About Stockfiller

At Stockfiller, we're transforming the food industry through our cutting-edge eB2B platform. Our platform seamlessly connects suppliers, grocery chains, independent outlets, wholesalers, and transportation companies, creating a highly efficient food ecosystem.

We're deeply committed to sustainability and social impact. In collaboration with our partners, we've achieved notable reductions in food waste and promoted environmental sustainability.

Our Stockholm office offers a dynamic work environment filled with passionate colleagues, excellent coffee, and engaging after-work activities. While we value flexibility, regular office presence is required for this position.

The Job Description

This role as Technical Customer Success Manager at Stockfiller involves playing a pivotal role in ensuring customers maximize the benefits of our platform. As the link between customers and technical teams, you'll oversee smooth integrations, troubleshoot technical challenges, and optimize workflows.

Key Responsibilities

  1. Work closely with customers to ensure efficient onboarding and understanding of their needs, providing proactive solutions to enhance their experience.
  2. Manage technical integrations, ensuring seamless data exchange between Stockfiller and customer systems.
  3. Provide assistance with troubleshooting technical issues and guide customers through resolution processes.
  4. Collaborate with internal teams, including developers and product managers, to enhance our platform and address technical challenges.
  5. Develop best practices, documentation, and training materials to empower customers and streamline onboarding.
  6. Analyze customer data and feedback to identify opportunities for improvement and innovation.

Required Skills

  1. Familiarity with Excel / Google Sheets.
  2. Tech-savvy and solutions-oriented, with experience in technical integrations, APIs, or SaaS platforms.
  3. A strong communicator, able to explain complex technical concepts to both technical and non-technical stakeholders.
  4. Customer-focused, passionate about delivering an exceptional experience and solving challenges proactively.
  5. A team player, eager to collaborate across departments to drive success.
  6. Analytical and detail-oriented, with the ability to troubleshoot technical issues and optimize processes.
  7. Bachelor's degree or higher.

Bonus Points for Experience With:

  1. Previous experience with customer adoption tools.
  2. API integrations and data flows.
  3. SQL and/or other database knowledge.
  4. Cloud platforms (AWS, Azure, or similar).
  5. B2B SaaS platforms or Food Tech industry experience.



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