Customer Onboarding Strategist

1 day ago


Stockholm, Stockholm, Sweden Mentimeter Full time
About Us

Mentimeter is an engagement tool that empowers individuals to turn presentations into meaningful conversations. We achieve this through real-time interactivity and clear visualizations, fostering participation, engagement, and productivity. By doing so, we transform passive meetings, stagnant classrooms, and lengthy trainings into valuable and memorable experiences.

We believe that collective efforts yield the best results. Successful leaders adopt a curious and collaborative mindset, which we foster at Mentimeter. With you on our team, you'll be instrumental in helping over 1 billion people listen, learn, and work better together.

As a global leader with over 300 million users and customers worldwide, we're constantly evolving how we support our clients. To strengthen customer value and ensure long-term success using Mentimeter, we're seeking a Strategic and Experienced Onboarding Manager to join our Customer Experience team within Sales.

This role combines operational and strategic responsibilities—while deeply involved in onboarding Enterprise Customers, you'll also help shape the vision and framework for a world-class premium onboarding experience that can scale as we grow.

Your Key Responsibilities

  • Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
  • Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
  • Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
  • Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
  • Continuously develop, refine, and scale our onboarding process, incorporating best-in-class methodologies and automation to enhance efficiency.
  • Ensure all our customers, globally, undergo our onboarding journey with appropriate actions from the Customer Success team, within desired timelines.
  • Global routing of all new customers to the Customer Success team.
  • Establish an efficient customer routing process that's scalable, automated, and fair.
  • Cross-functional collaboration with Customer Acquisition, Customer Success, Product, and Marketing to guarantee a seamless customer experience.


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