Customer Success Strategist

10 hours ago


Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

We are strengthening our global Enterprise Sales Organization with a growth-focused Associate Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's small to midsize enterprise clients across Europe, Middle East and Africa.

Key Responsibilities:
  • Act as a trusted partner throughout the Customer's lifecycle by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables.
  • Onboard, develop, and nurture new customers with a focus on actively increasing product adoption and engagement across the customer's organization.
  • Identify, drive and close new business opportunities in the client portfolio to scale Epidemic Sound's business with your accounts over time - utilizing a combination of transactional and consultative sales skills.

Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.



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