
Customer Success Head
16 hours ago
We're a fast-growing technology company dedicated to providing innovative solutions for public procurement. Our team is passionate about making a difference and strives to create a collaborative and supportive work environment.
Job OverviewWe are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale, and refine our approach to Customer Success across multiple markets. This is a unique opportunity to shape the future of Customer Success at Mercell.
Key Responsibilities- Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
- Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
- Define standardized processes, KPIs, and best practices to improve alignment across markets.
- Proven leadership experience in Customer Success, Account Management, or a similar role in a SaaS or subscription-based business.
- Strong commercial acumen, with experience in driving retention, renewals, and customer value realization.
- Experience in building and scaling customer engagement models, processes, and governance structures.
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Head of Customer Success
3 weeks ago
Stockholm, Stockholm, Sweden Qonsulta Full timeHead ofCustomer Success – Bygg framtidens kundupplevelse med Marathon Cleaning SoftwareMarathon Cleaning Software (MCS) söker en erfaren och driven Head ofCustomer Success som vill leda och utveckla arbetet med kundrelationer, kvalitetsarbete och processförbättring.MCS är Sveriges ledande leverantör av mjukvarulösningar för städbranschen och driver...
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Senior Customer Success Professional
7 days ago
Stockholm, Stockholm, Sweden Teamtailor AB Full timeAbout the Role:This role is for a Team Manager to lead a diverse team of 20 Customer Success Managers (CSMs), including Senior and Enterprise CSMs. You will oversee the team's day-to-day operations to ensure tasks are completed efficiently and effectively. You will set and achieve goals for your team and its members, contributing to department-wide goals...
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Customer Success Lead
3 days ago
Stockholm, Stockholm, Sweden Startdeliver Full timeEmpowering Customer SuccessWe're seeking a talented professional to drive customer success at Startdeliver, the leading platform for empowering businesses to deliver value to their customers. As a key member of our team, you'll play a vital role in ensuring our customers achieve their goals and thrive with our platform.About UsStartdeliver is revolutionizing...
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Stockholm Customer Success Manager
1 day ago
Stockholm, Stockholm, Sweden Startdeliver Full timeCrafting Exceptional Customer Experiences at StartdeliverWe are seeking a seasoned Customer Success Manager to join our team in Stockholm. As a critical member of our organization, you will play a pivotal role in shaping the future of customer success at Startdeliver.Your primary responsibility will be to work closely with our Head of Customer Success and...
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Customer Retention and Success Expert
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeStrategic Leadership OpportunityWe are seeking an experienced leader to join our team as Group Director of Customer Success / Group Director of Account Management. As a strategic leader, you will be responsible for developing and implementing a unified Customer Success strategy across multiple markets, ensuring customer retention, satisfaction, and growth.In...
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Customer Success Professional Stockholm
1 day ago
Stockholm, Stockholm, Sweden Startdeliver Full timeUnlock Business Potential with StartdeliverWe are seeking an exceptional Customer Success Manager to join our team at Startdeliver, a pioneering platform for customer success. As a key member of our organization, you will play a crucial role in driving customer adoption and best practices of our platform.Your primary responsibility will be to work closely...
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Director of Customer Success and Growth
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionMercell is a leading public tendering and bidding platform that connects European buyers and suppliers, enhancing connectivity and making tenders compliant and easy to navigate. We strive to provide equal opportunities for all suppliers in the public sector.As Group Director of Customer Success / Group Director of Account Management, you will...
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Stockholm, Stockholm, Sweden Startdeliver Full timeEmpower Customer Success at StartdeliverWe are looking for a highly motivated and experienced Senior Customer Success Representative to join our team in Stockholm. As a key player in our customer success department, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their business goals.Your primary...
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Stockholm, Stockholm, Sweden Startdeliver Full timeRevolutionizing Customer Success with StartdeliverWe are looking for a highly skilled and experienced Technical Customer Success Specialist to join our team in Stockholm. As a key member of our customer success department, you will be responsible for driving customer adoption and retention, ensuring that our customers achieve their business goals.Your...
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Head of Customer Value
3 days ago
Stockholm, Stockholm, Sweden Telenor Sverige AB Full timeAbout the Ideal CandidateWe are looking for a highly experienced and skilled professional to join our team as a Head of Customer Base Management. The ideal candidate will have a strong analytical mindset, excellent communication and leadership skills, and a proven track record of driving customer-centric initiatives.The successful candidate will be able to...
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Head of Customer Engagement Strategy
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeCustomer Success at MercellWe are committed to providing exceptional customer experiences that drive retention, satisfaction, and growth. As Group Director of Customer Success / Group Director of Account Management, you will play a key role in leading and developing our Customer Success function across multiple countries.Your primary responsibility will be...
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Stockholm, Stockholm, Sweden Greenely Full timeVi söker en driven Head of Customer Support som vill vara delaktig i att driva förändring och leda medarbetarna inom kundtjänst för att leverera resultat till våra kunder och användare. Som Head of Customer Support får du ansvaret för ett härligt team på åtta personer som du coachar, utvecklar och driver framåt med energi och glädje. En stor...
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Head of Customer Loyalty Management
5 days ago
Stockholm, Stockholm, Sweden Telenor Sverige AB Full timeWe are looking for a strategic and results-driven professional to lead our Customer Base Management team. As Head of Customer Base Management, you will be responsible for developing and executing a customer base management strategy that strengthens long-term retention and revenue growth.Key SkillsProven experience in customer lifecycle or base management,...
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Director of Customer Success
3 days ago
Stockholm, Stockholm, Sweden Elisa Polystar Full timeKey ResponsibilitiesLead the Services department to optimize service deliveries, revenues, and costs while ensuring high customer satisfaction.Maintain strong relationships with customers and partners.Align with other department heads on forecasts and risks.
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Customer Success Lead
7 days ago
Stockholm, Stockholm, Sweden Learnifier Full timeWe are seeking a highly skilled Senior Customer Success Manager to join our team in Stockholm. As a key member of our customer success function, you will play a vital role in ensuring that our customers achieve exceptional value from our Learning Management System.In this role, you will be responsible for building and nurturing strong relationships with our...
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Customer Success Strategist
7 days ago
Stockholm, Stockholm, Sweden CatalystOne Solutions Full timeRole OverviewCatalystOne Solutions is seeking a skilled Customer Success Manager to join our team in Oslo. As a key member of our Scandinavian Customer Success Team, you will be responsible for building long-term sustainable relationships with our customers.You will advocate customer needs internally and work collaboratively with HR and IT at our customers...
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Customer Success Strategist
5 days ago
Stockholm, Stockholm, Sweden Mynewsdesk Full timeAbout the RoleMynewsdesk is seeking a skilled Customer Success Manager to replace an existing team member on maternity leave. The successful candidate will work with customers in the DACH region, primarily from Swedish or German offices.The ideal candidate will have experience working in customer-focused roles, SaaS service delivery, and enterprise CRM...
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Customer Success Advocate
2 days ago
Stockholm, Stockholm, Sweden Tbwa ChiatDay Inc Full timeRole OverviewThis is an exciting opportunity to join our team as a Customer Success Advocate and drive customer engagement and success with Applied's products and expertise.Main ResponsibilitiesLead customer engagements and develop overall account strategyManage customer relationships and expectationsCollaborate with sales teams to gather requirements and...
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Customer Success Lead
6 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeWe're looking for a Customer Success Lead to join our team at Mentimeter. As a Customer Success Lead, you'll be responsible for leading the expansion of our existing Enterprise customers. This includes full commercial ownership of our current enterprise customers, building long-term strategic relationships, driving revenue growth, and managing a continuous...
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Customer Success Specialist
1 day ago
Stockholm, Stockholm, Sweden Planacy AB Full timeBecome a Key Player in Our Customer Success JourneyAs a Customer Success Specialist, you will be responsible for ensuring our customers achieve optimal results from our financial planning platform. You will work closely with customers to understand their business objectives, identify areas for improvement, and develop tailored solutions to meet their...