
Customer Success Strategist EMEA
13 hours ago
Overview of the Job
We are looking for a highly experienced Director of Customer Success to lead our customer success efforts in EMEA. As a key member of our team, you will be responsible for developing and implementing our customer success strategy, working closely with our executive team and leadership to ensure we effectively engage, grow, and retain our customer base.
Key Responsibilities:
- Developing and leading our customer success strategy for EMEA
- Driving strategy for an entire segment (MM/SMB/ENT), while helping managers achieve their team metrics
- Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap, and measuring team performance
- Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes
- Building robust cross-functional workflows with internal teams, including Sales, Product, and Engineering, to deliver the best customer experience to drive growth and retention
Requirements
To be successful in this role, you will need:
- 8+ years of experience in a customer success leadership position with experience working cross-jurisdiction at unicorn start-ups or big tech companies
- Extensive experience in organizational/company design; designing company structures, performance frameworks, cross-functional processes, and using data-driven techniques to measure success
- You have a track record of achieving metrics and have developed and deployed successful expansion plans
- You have a record of introducing and launching new technologies/strategies into existing operating models
- You can build from the ground up
- You have a relentless execution ethic and lots of energy
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