Director, Customer Success EMEA

2 days ago

Stockholm, Stockholm, Sweden Deel Full time

Who We Are Is What We Do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments.

Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization. Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base.

Key Responsibilities:

  1. Working with our executive team and leadership to develop, implement, build and lead the EMEA customer success strategy.
  2. Drive strategy for an entire segment (MM/SMB/ENT), - while helping managers achieve their team metrics.
  3. Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance.
  4. Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
  5. Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.
  6. Activating and renewing our customer base, acting as the customer's main advocate within Deel.

Some Key Qualifications

  1. 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies.
  2. Extensive experience in organizational/company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success.
  3. You have a track record of achieving metrics, and have developed and deployed successful expansion plans.
  4. You have a record of introducing and launching new technologies/strategies into existing operating models.
  5. You can build from the ground up.
  6. You have a relentless execution ethic and lots of energy.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

  1. Provided computer equipment tailored to your role
  2. Stock grant opportunities dependent on your role, employment status and location
  3. Additional perks and benefits based on your employment status and country
  4. The flexibility of remote work, including WeWork access where available

DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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