Regional Customer Success Director
3 days ago
About Loopia Group AB
We are a leading European digital services company empowering businesses to build and grow their online presence.
In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia, ensuring a best-in-class, sales-driven, and customer-centric approach.
You will be responsible for shaping the future of customer success, harmonizing tools and processes across the region, and driving a stronger commercial focus in customer interactions.
This role sits on the Nordics & CEE management team and reports to the Group Chief Revenue Officer.
Key Responsibilities:- Define & Implement Strategy – Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
- Lead & Develop Teams – Inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
- Optimize Processes & Tools – Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
- Drive Commercial Success – Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
- Collaborate Across Functions – Work closely with Commercial, Product, and Tech teams to enhance the overall customer journey.
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