Technical Support Manager

4 days ago


Stockholm, Stockholm, Sweden Tobii Dynavox AB Full time

Join to apply for the Technical Support Manager role at Tobii Dynavox.

Why Join Us?
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

About the role:
Are you passionate about leading and coaching teams to deliver best-in-class customer experiences? We are looking for an inspiring leader to guide our EUROW Technical Support Team, a team of seven talented members, spread across Europe in our direct markets: (Sweden, Norway, Denmark, Ireland, UK).

As a Technical Support Manager, you will be the voice and represent the interests of the Technical Support team, ensuring they provide best-in-class support to our users and prescribers.

Together with EUROW Customer Service & Support Manager, you will develop and implement strategic plans and objectives to raise overall business value. While ensuring great collaboration globally in our direct markets, you will build great relationships inside and outside the organization, including sales and logistics.

Please note: This is an onsite role in our Stockholm office.

In this role, you will:

  • Lead, Coach & Develop Your Team
  • Oversee day-to-day case management, ensuring timely and accurate solutions.
  • Ensure the team has sufficient technical knowledge for current and new products and planning ongoing training for the team.
  • Conduct 1:1 meetings, team meetings, performance appraisals and salary reviews with team members.
  • Nurture a great collaborative culture in the team, promoting open and honest communication.
  • Optimize Processes & Solve Problems
  • Maintain and optimize procedures, processes, and systems to support the market globally.
  • Ensure Technical Support global scalability and availability as we grow our markets.
  • Build Relationships & Collaborate
  • Act as escalation point for resolving Technical Support related issues.
  • Collaborate with direct market regional managers to grow their markets.
  • Work alongside Sales Operations to implement strategic plans.

What We're Looking For:
We are looking for a proactive problem solver with a passion for improving processes and customer experiences:

  • At least 1 year of experience in technical support and/or customer service is required.
  • Previous team and/or operational leadership experience in tech support and/or customer service experience is highly valued.
  • Excellent verbal and written communication skills in English are required. Proficiency in Norwegian or Swedish is a plus
  • Familiarity with Microsoft 365 tools.
  • Experience with CRM systems is required (Salesforce, Dynamics 365 is a bonus).

What is next?
Please share your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English) through our career website. We look forward to your application

Our Values:
At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious, and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

What We Offer:
At Tobii Dynavox, we believe in empowering individuals – including our employees - to reach their full potential. Here's what makes us unique:

  • Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
  • "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
  • Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
  • Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
  • A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Medical Equipment Manufacturing
#J-18808-Ljbffr

  • Stockholm, Stockholm, Sweden Tobii Dynavox AB Full time

    The role of a Technical Support Manager at Tobii Dynavox AB involves leading a team of seven talented members across Europe, providing best-in-class support to users and prescribers.You will be responsible for developing and implementing strategic plans, ensuring great collaboration globally in our direct markets.


  • Stockholm, Stockholm, Sweden Xensam AB Full time

    Xensam AB is a leading provider of AI-powered Software Asset Management technology. We're scaling our impact and building a dynamic team.About the RoleWe're seeking a customer-focused and collaborative colleague to join our technical support team. As a Technical Support Specialist, you'll provide high-quality support to customers worldwide, working with our...


  • Stockholm, Stockholm, Sweden Svea Solar Sweden Full time

    Description of the JobThe ideal candidate for this role will have hands-on experience managing Salesforce and supporting users in a structured and collaborative way. As a Technical Support Professional, you'll play a key role in keeping our Salesforce platform running smoothly and ensure that our system is configured to meet business needs.Job...


  • Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

    We are a dynamic company driven by a mission to connect everyone, everywhere.To date, we have shipped over 100 million devices worldwide, ranging from ISP networking products to cutting-edge IT solutions.We are looking for a Technical Support Specialist to join our team and contribute to our growth.About the JobProvide technical support for Ubiquiti's...


  • Stockholm, Stockholm, Sweden Options Technology Ltd. Full time

    Options Technology Support On-Site EngineerLocation: Stockholm, SwedenSalary: CompetitiveJoin our team of expert engineers in the Options Support TeamWorking for OptionsDeveloping and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options' future growth and success.We...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    Be among the first 25 applicantsAt SOLPLANET, we are driven by a simple idea: solar for everybodyWe strive to create the best possible experience for distributors, installers, and end usersThat's why our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.Who We Are:Private equity-backed AISWEI is a...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    Our belief:At SOLPLANET, we are driven by a simple idea: solar for everybody We strive to create the best possible experience for distributors, installers and end users That's why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are:Private equity-backed AISWEI is a leading provider of...


  • Stockholm, Stockholm, Sweden Digisourced. Full time

    Digisourced is seeking a Technical Operations Manager to join our team. As a key member of our team, you will be responsible for supporting the procurement process, including technical evaluation of suppliers and vendors.Key responsibilities include:Collaborating with suppliers and contractors to ensure compliance with project requirements, timelines, and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    This position requires a highly skilled Technical Support Professional who can provide expert-level technical assistance to customers. Your responsibilities will include:Responding to customer inquiries and resolving technical issues in a timely and professional manner.Providing technical guidance and training to customers, including product usage and...


  • Stockholm, Stockholm, Sweden ENGINEERINGUK Full time

    Technical Account Manager , ES - Strategic IndustriesDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...


  • Stockholm, Stockholm, Sweden Danaher - Global Full time

    About UsAt Danaher - Global, we're dedicated to advancing and optimizing the laboratory to move science and healthcare forward. We strive to be a workplace where everyone can thrive, supported by a culture that celebrates backgrounds, experiences, and perspectives.We partner with customers across the globe to help them solve their most complex challenges,...

  • Technical Manager

    9 hours ago


    Stockholm, Stockholm, Sweden Digisourced. Full time

    We are seeking a skilled and motivated Technical Manager to join a Swedish Energy Client based in Stockholm. This is an exciting opportunity to work on impactful projects, leveraging modern technologies in a fast-paced, collaborative environment.Duration: 9 months + extensionsLocation: Stockholm Site (with 2 trips to Finland during the whole assignment)Pay...


  • Stockholm, Stockholm, Sweden Amazon Full time

    An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy...


  • Stockholm, Stockholm, Sweden Toca Boca Full time

    Toca Boca is growing its engineering team and seeking a Technical Program Manager to lead and develop a team of engineers, focusing on the people side of things, and supporting them in their roles.This is an exciting opportunity to join a dynamic team and contribute to the creation of engaging digital experiences for millions of kids worldwide. You will be...


  • Stockholm, Stockholm, Sweden Kivra AB Full time

    Kivra AB is a company that is growing and continuously innovating. As an Engineering Manager, you will be involved in shaping the future of our digital infrastructure and driving technical innovation.We are looking for someone with experience managing software engineering teams and a strong engineering background. You should be able to support your team with...


  • Stockholm, Stockholm, Sweden Firefly Full time

    About UsFirefly develops and sells fire prevention and fire protection solutions for industrial applications. With a strong technical focus and close collaboration with our customers, we help industries reduce fire risks and protect their production processes.We are seeking a highly skilled Senior Key Account Manager to join our team. As a Senior Key Account...


  • Stockholm, Stockholm, Sweden Validio Full time

    About ValidioValidio is a leading provider of automated data quality and metrics monitoring solutions for AI and data-driven companies. Our platform is trusted by some of the most innovative organizations in the industry, including many Fortune 500 companies.We're seeking a highly skilled Technical Account Manager to join our team. As a key member of our...


  • Stockholm, Stockholm, Sweden Vipas Full time

    Vipas AB offers tailored solutions using cutting-edge technologies like Java and Python.We are seeking a highly skilled and detail-oriented Technical Product Manager for an exciting consulting assignment with our client. In this role, you will be responsible for maintaining, optimizing, and ensuring the high quality of standard products. You will work...


  • Stockholm, Stockholm, Sweden Amazon Full time

    Job ID: 2872887 | AWS EMEA SARL (Finland Branch)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that...


  • Stockholm, Stockholm, Sweden Xiaomi Technology Full time

    -Oversee technical operations of Xiaomi's after-sales service centers across the five Nordic countries (Sweden, Denmark, Finland, Norway, and Iceland);-Manage after-sales technical service operations in the Baltic countries (Estonia, Latvia, Lithuania) and Bulgaria;-Handle product-related customer complaints, ensuring timely resolution and technical...