Technical Account Manager
4 days ago
Validio is a leading provider of automated data quality and metrics monitoring solutions for AI and data-driven companies. Our platform is trusted by some of the most innovative organizations in the industry, including many Fortune 500 companies.
We're seeking a highly skilled Technical Account Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring customer satisfaction and success, as well as increasing product adoption among existing customers.
About the role
In this critical role, you will:
Manage customer relationships and identify opportunities to increase product adoption and retention.
Develop and implement customized solutions that meet customer needs and drive business results.
Collaborate with cross-functional teams to ensure seamless execution and delivery of customer solutions.
Provide exceptional customer service and support to ensure high levels of customer satisfaction.
What you'll do
As a Technical Account Manager, you will have the opportunity to:
Work closely with our customers to understand their unique data quality challenges and requirements.
Develop and implement customized solutions that meet customer needs and drive business results.
Collaborate with cross-functional teams to ensure seamless execution and delivery of customer solutions.
Provide exceptional customer service and support to ensure high levels of customer satisfaction.
We believe you have
Top-notch verbal and written communication skills, with strong command of English.
Excellent project management skills and a track record of working cross-functionally to drive complex projects to completion.
Proven experience and success in client and stakeholder management.
Strong ability to listen and empathize with customers, picking up on non-verbal cues and adjusting communication accordingly.
A strong technical aptitude—whether through an engineering background or technical experience acquired from previous roles or extracurricular activities.
The ability to thrive in a multifaceted environment, handling both commercial and business topics alongside technical and product discussions.
Here at Validio, we offer
you the chance to be part of something truly amazing. With a world-class team, and the most AI and data driven customers, there is no limit to what we can achieve together.
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