
Customer Onboarding Strategist
11 hours ago
Mentimeter is a leading engagement tool that transforms presentations into conversations. Our goal is to get people to participate, engage and become more productive. We achieve this through real-time interactivity and clear visualizations, turning passive meetings, airless classrooms, and drawn-out trainings into valuable and memorable moments.
We believe that you achieve the best results by doing things together. Successful leaders need to adopt a curious and collaborative mindset. With Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn, and work better together.
With over 300 million users and customers worldwide, we are growing fast and continuously evolving how we support our customers. As part of strengthening our customer value and ensuring they achieve long-term success using Mentimeter, we are now hiring a Strategic and Experienced Onboarding Manager to join our Customer Experience team within Sales.
This role is both operational and strategic—while you will be deeply involved in onboarding Enterprise Customers, we also need you to help shape the vision and framework for a world-class premium onboarding experience that can scale as we grow.
Key Responsibilities- Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
- Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
- Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
- Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
- Continue to develop, refine, and scale our onboarding process, bringing best-in-class methodologies and automation to improve efficiency.
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