
Retail Excellence Manager Position
2 days ago
About Us
TOTEME is a dynamic and creative fashion house committed to making decisions that benefit people, animals, and the planet. Our mission is to create a modern uniform through distinct design cues, meticulous craftsmanship, and methodic repetition.
The Job
We are seeking a Retail Training & Excellence Manager to join our team in Stockholm. In this role, you will be responsible for designing, implementing, and managing training programs to enhance the knowledge, skills, and performance of retail teams. Your goal is to ensure an exceptional customer experience that aligns with TOTEME's standards.
Key Responsibilities
- Develop and implement comprehensive training programs covering onboarding, product knowledge, client experience, and sales techniques.
- Continuously refine training content to reflect new product launches and collections, brand evolution, and customer insights.
- Lead engaging, market-specific training sessions through workshops, coaching, and digital learning tools.
- Conduct regular assessments to ensure knowledge retention and application in-store.
- Identify performance gaps and develop targeted learning initiatives to enhance team capabilities.
- Mentor and develop in-store training ambassadors to become brand experts.
Your Qualifications
- Minimum 2 years' experience in retail training, preferably within luxury fashion.
- Strong knowledge of luxury service standards and retail excellence principles.
- Exceptional communication, presentation, and coaching skills.
- Strategic and forward-thinking, with the ability to align training initiatives with business goals.
- Proficiency in digital learning tools is a plus.
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