Retention Strategist

14 hours ago


Stockholm, Stockholm, Sweden & Other Stories Full time
About & Other Stories

We are a fashion brand that believes in creating a positive impact on our customers' lives. Our loyalty program is designed to reward our customers for their loyalty and to provide them with exclusive benefits and experiences.

The Loyalty Lead will be responsible for developing and executing our loyalty program, which aims to enhance customer engagement and loyalty while driving the future growth of our brand. This role requires strong leadership and project management skills, as well as excellent communication and analytical abilities.

Responsibilities:

  • Develop the strategy and concept of our loyalty program to align with business goals and meet customer needs.
  • Collaborate with cross-functional teams to execute and roll out the loyalty program, ensuring seamless delivery and integration.
  • Ensure a consistent, inspiring, and frictionless experience for customers at every touchpoint.
  • Work closely with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
  • Communicate initiatives to engage both customers and internal stakeholders.
  • Build strong relationships with stores, driving engagement and supporting training initiatives.
  • Collaborate with external partners to introduce new customer value propositions.
  • Analyze customer satisfaction, business performance, and competitor trends, and suggest improvements to keep the program fresh and competitive.
Qualifications

To be successful in this role, you should have:

  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
  • Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration.
  • Self-starting skills, taking ownership of projects and driving new ideas forward with enthusiasm and dedication.
  • Strong analytical skills, capable of interpreting data and transforming it into actionable insights.
  • Experience working with loyalty platforms, CRM software, and other tech solutions.
  • Excellent communication skills, with the ability to clearly communicate ideas to different audiences.


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