Customer Success Enablement Manager

23 hours ago


Stockholm, Stockholm, Sweden VOI Denmark ApS Full time

BUSINESS OPERATIONS · HYBRID · STOCKHOLM

TRAINING EXCELLENCE LEAD

We are seeking a results-driven professional to lead our training initiatives and drive continuous improvement of our knowledge management practices. As a Training Excellence Lead, you will be responsible for designing and delivering training programs that meet the needs of our CXO-teams and BPOs, and monitoring the effectiveness of these initiatives.

The ideal candidate will have experience in training and knowledge management, preferably in a call-center or customer support environment, and be able to work proactively to drive improvements in a fast-paced dynamic environment.

Main Responsibilities:

  • Design and deliver training programs for diverse audiences, both virtually and in-person
  • Collaborate with the CXO-team and external BPO teams to identify skill gaps and training needs
  • Develop and maintain engaging, effective, and scalable training programs and multimedia training materials tailored to the needs of CXO-teams and BPOs
  • Monitor the effectiveness of training initiatives and provide regular reporting on training progress

Requirements:

  • Professional fluency in English
  • 2+ years experience in training and knowledge management, preferably in a call-center or customer support environment
  • Experience from working with e-learning platforms (e.g. EdApp), G-suite, and collaboration tools (e.g. Confluence)
  • Familiarity with managing SOPs, knowledge bases, quality assurance principles and process optimisation


  • Stockholm, Stockholm, Sweden Winningtemp Full time

    Winningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...


  • Stockholm, Stockholm, Sweden Pocketlaw Full time

    Pocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...


  • Stockholm, Stockholm, Sweden Bannerflow Full time

    Accelerate Your Career in Customer Success at BannerflowBannerflow is a high-growth company and one of Europe's most exciting SaaS companies, accelerating creativity and collaboration for marketing teams at scale. As part of our team, you will have the opportunity to work with a creative, enabling, and premium close-based architecture that serves more than 6...

  • Customer Success

    11 hours ago


    Stockholm, Stockholm, Sweden Sting Capital Full time

    Customer Success & Delivery Manager (EU & US)Position Overview:Are you a customer-focused professional with a strong background in project management and customer success ? Do you excel in ensuring smooth project delivery and building long-term customer relationships? If so, Flox has an exciting opportunity for youFlox, based in Stockholm, is a fast-growing...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our team as a Technical Account Manager. In this role, you will be responsible for developing trusting relationships with customers, understanding their business needs and technical challenges, and driving technical discussions regarding incidents, trade-offs, and risk...


  • Stockholm, Stockholm, Sweden Startdeliver Full time

    Crafting Exceptional Customer Experiences at StartdeliverWe are seeking a seasoned Customer Success Manager to join our team in Stockholm. As a critical member of our organization, you will play a pivotal role in shaping the future of customer success at Startdeliver.Your primary responsibility will be to work closely with our Head of Customer Success and...


  • Stockholm, Stockholm, Sweden Avepoint Full time

    About UsAvePoint is a global leader in data management and data governance. Our solutions modernize the digital workplace across Microsoft, Google, Salesforce, and other collaboration environments.Our customers rely on our expertise to achieve their business goals. As a Customer Success Manager, you will be responsible for generating repeatable strategies of...


  • Stockholm, Stockholm, Sweden MongoDB Full time

    MongoDB is committed to empowering innovators to create, transform, and disrupt industries. As a Senior Customer Success Manager, you will play a critical role in helping our customers achieve their goals and objectives through our MongoDB subscription and services.The Ideal Candidate:We are seeking a highly motivated and experienced professional to join our...


  • Stockholm, Stockholm, Sweden MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...


  • Stockholm, Stockholm, Sweden Deel Full time

    About UsAt Deel, we are building a global platform to connect companies with talent worldwide. Our mission is to break down hiring borders and make it possible for businesses to hire the best candidates anywhere in the world.We believe that every company should be able to access a global workforce, and we are committed to making this vision a reality. With...


  • Stockholm, Stockholm, Sweden Deel Full time

    Who We AreDeel is a global payroll and compliance market leader, dedicated to helping businesses hire anyone, anywhere. Our platform enables companies to connect with a global workforce, and we are committed to making this vision a reality.Our team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse...


  • Stockholm, Stockholm, Sweden Cisco Full time

    Cisco, a leader in the technology sector, is seeking an experienced Senior Customer Success Manager to join our team. As a key player in our customer success organization, you will be responsible for driving high-value outcomes for our most strategic customers across Sweden.Our ideal candidate will have a proven track record of delivering technology-based...


  • Stockholm, Stockholm, Sweden MasterCard Full time

    Customer Success Manager, Specialised Product DeliveryCustomer Success Manager, Specialised Product DeliveryApply locations Stockholm, Sweden time type Full time posted on Posted 2 Days Ago job requisition id R-241345Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're...


  • Stockholm, Stockholm, Sweden Epidemic Sound AB Full time

    Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to...


  • Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time

    Role descriptionSummaryJob Title: Senior Customer Success ManagerDepartment: Commercial/Customer SuccessReports to: The Senior Customer Success Manager will report to the Customer Success DirectorLocation: Hybrid. Expected to travel to the office 1-2 days per week (office location in London, Paris and Uppsala)Join our global team in designing and automating...


  • Stockholm, Stockholm, Sweden Planacy AB Full time

    We are an ambitious SaaS company in an exciting phase of expansion. With a powerful Financial Planning & Analytics (FP&A) platform, we have established ourselves as Nordic's leading solution for data-driven budgeting, forecasting, and planning. Our platform helps companies simplify and streamline their financial processes, enabling them to become more...


  • Stockholm, Stockholm, Sweden Assessio Norge AS Full time

    Vi söker en ny kollega till vårt team av fantastiska Customer Success Managers på Assessio. Assessio hjälper företag att rekrytera och utveckla exceptionella medarbetare baserat på objektiv data istället för CV eller magkänsla. På så sätt säkerställer vi att rätt personer hamnar på rätt plats. Organisationer sparar tid i...


  • Stockholm, Stockholm, Sweden Mercell Full time

    About MercellWe're a fast-growing technology company dedicated to providing innovative solutions for public procurement. Our team is passionate about making a difference and strives to create a collaborative and supportive work environment.Job OverviewWe are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale,...


  • Stockholm, Stockholm, Sweden Assessio Psychometrics AB Full time

    Vi söker en ny kollega till vårt team av fantastiska Customer Success Managers på Assessio. Assessio hjälper företag att rekrytera och utveckla exceptionella medarbetare baserat på objektiv data istället för CV eller magkänsla. På så sätt säkerställer vi att rätt personer hamnar på rätt plats. Organisationer sparar tid i...


  • Stockholm, Stockholm, Sweden Mentimeter Full time

    Requirements5+ years of experience in Customer Success and Onboarding, with a focus on Enterprise Customers.Strategic mindset, with the ability to execute and shape the bigger picture.Strong project management skills, including process-driven, structured, and detail-oriented approaches.Ability to handle multiple priorities and drive initiatives forward...