Customer Success Manager
4 days ago
Match2One is on a mission to democratize and make programmatic marketing accessible for small-medium size businesses and media agencies worldwide. They have developed a self-serve programmatic advertising platform with multiple DSPs ensuring global ad-inventory reach – presented in the most intuitive platform in the business.
Match2One is looking for a Customer Success Manager (CSM) who will lead and help shape the vision of M2O's programmatic marketing platform and its customers. The successful candidate will be someone who has extensive hands-on knowledge of sales activities, customer & campaign management.
This is an opportunity to be a part of a world-class, rapidly expanding team where ideas and innovation are greatly encouraged. Some travel will be required. Future opportunities involve team management, new market expansion, and rapid career growth.
Location: This role will be based in Stockholm, Sweden – Match2One's HQ.
Responsibilities:- Work comfortably in the intersection between business, technology, and sales.
- Customer support via email and chat.
- Build, maintain, and manage relationships with direct customers (B2B & B2C), agencies, and other demand sources.
- Manage and nurture Key Accounts (customers with a spend +30,000 USD).
- Manage key strategic partnerships and external sales channels (e.g., BigCommerce, Ad2One, Rocket Internet, Sveriges Annonsörer).
- Translate market and customer feedback into product requirements and collect market data and information to guide overall strategies.
- Use previous campaign data to predict trends and patterns, developing actionable insights for use on future campaigns.
- Closely monitor customer relationship performance and be proactive in addressing new opportunities.
- Work closely with the team to optimize revenue, client performance, and provide insights into best practices, as well as collaborate with cross-functional teams.
- Manage the implementation, tracking, and measurement of programmatic campaigns.
- Support the organization of any trade shows or exhibitions.
- Ability to work under pressure and with short deadlines.
- Attitude to build and maintain strong working relationships.
- Effective time management skills with an ability to multitask and prioritize.
- Able to work as an individual and within a flexible team.
- Previous marketing, advertising, and/or customer support experience.
- Become part of an amazingly talented team, with a passion for Artificial Intelligence and a vision to democratize programmatic advertising globally.
- Access to a beautiful office located in central Stockholm, Östermalm (Stureplan), close to public transport.
- Work in an international environment, with offices in Stockholm, London, Kiev, & Sydney.
About Match2One:
Match2One was founded in 2015 with the mission to democratize and make programmatic advertising accessible for small-medium businesses and media agencies worldwide. They have developed a self-service programmatic platform to help companies of all sizes achieve more with their marketing without the need for extensive resources, like knowledge, budget, or time. Match2One's state-of-the-art AI delivers fully automated campaigns for thousands of businesses across 40+ markets.
Join the team at Match2One on our mission to democratize programmatic marketing and eliminate the barriers to entry for independent agencies, small-medium businesses, start-ups, and the digital industry.
Application:
In this recruitment process, Match2One is cooperating with Salesgroup. If you have any questions, please call Salesgroup at +46 8 26 20 00.
We welcome your application as soon as possible
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