Customer Success Manager

3 days ago

Stockholm, Stockholm, Sweden Quartr Full time

Do you have a passion for the financial markets and working with clients? Are you in a client-facing role and want to establish a network amongst C-levels in the finance industry? Do you thrive in an entrepreneurial and fast-paced environment? Quartr is now looking for a Customer Success Manager to join the sales team to provide the best possible product experience and outstanding service to our clients.

About The Sales Team

Quartr is continually expanding its sales team of highly driven professionals, selling disruptive products designed to enable meaningful interactions between investors and companies. The company is growing rapidly, with international clients ranging from top-tier hedge funds and leading asset managers, to sell-side equity research institutions and Fortune 500 companies. This role is located in Stockholm on a hybrid setup, with three days a week spent in the office.

What You'll Do

As a Customer Success Manager at Quartr, you will be working closely with our current clients and the product team. You'll be listening to and sharing feedback from clients internally, assisting with onboarding, and delivering best-in-class service. You will also be responsible for renewals with current clients and users, as well as:

  1. Demo- and training sessions
  2. Servicing new trials and requests from current clients
  3. Sharing feedback with our product team to help drive the product's direction to meet the needs of clients
  4. Work closely with our team of high performing Account Executives to identify upsell opportunities

What Will Help You Succeed

  1. An interest in investing and the financial markets
  2. A superior ability to create rapport with new people, develop- and maintain relationships
  3. High energy with creativity, curiosity, and an adaptable mindset
  4. Strong knowledge of the finance industry and an international mindset
  5. Experience in client-facing roles and customer orientation
  6. Experience working with SaaS products
  7. Professional outlook with strong ambition and business acumen
  8. Excellent communication skills in verbal and written English
  9. Previous experience in Customer Success roles is a plus

Note: you need to be based in Sweden with a valid work permit. We are also not looking for consultants or help from recruitment agencies.

Why join Quartr?

  1. Do your life's work: We focus passionately on doing things with very high quality across our entire organization.
  2. Join the foundational team: We are still in the very early innings of what we believe to be a multi-decade journey.
  3. High performing culture: At Quartr we have a people-first, high performing culture enabling personal growth and development.
  4. Skin in the game: We truly believe in the power of incentives and in sharing the company's success with the team, so every employee is offered qualified stock options.
  5. Competitive salary & options: To deliver at the highest level, we need the best people. This is reflected in our compensation.
  6. Wellness allowance: We want to encourage health and exercise through a generous wellness allowance.

About Quartr

Quartr is a software company serving the world of finance. The Quartr ecosystem gives millions of investors and corporate professionals worldwide easy access to first-party information from public companies through various services – including a web app, a mobile app, and an API solution. Recognized as one of Fast Company's Most Innovative Companies for 2024, Quartr is also backed by top investors.

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