Customer Success Professional

3 days ago


Stockholm, Stockholm, Sweden Pocketlaw Full time

We're seeking a skilled Customer Success Manager to join our growing commercial team at Pocketlaw. As a CSM, you'll play a key role in supporting our customer base by building strong relationships, understanding their needs, and helping them achieve success with Pocketlaw's platform.

Responsibilities
  • Take ownership of a portfolio of customers, driving adoption and showcasing the value of Pocketlaw's solutions
  • Develop and execute a customer success strategy, including onboarding, engagement, and renewal strategy
  • Collaborate with the sales team to identify opportunities for growth within customer accounts and drive upsells and expansions
  • Analyze customer needs and data to proactively recommend solutions to improve their use of Pocketlaw
  • Act as the customer's advocate internally, working with product and development teams to address feedback and deliver improvements

Requirements

  • +1 years of Customer Success experience in a SaaS organization
  • Demonstrable success in driving retention, reducing churn, and achieving high NPS scores
  • Strong relationship-building skills, with experience engaging senior stakeholders
  • Analytical and data-driven mindset, with the ability to identify trends and craft action plans
  • Fluent in Swedish and English, with excellent written and verbal communication skills

About Us

Pocketlaw is an innovative AI legal tech company that's changing the game for legal work. With offices in Stockholm and London, we're rapidly expanding and looking for talented individuals to join our team.



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