Customer Success Lead

2 days ago


Stockholm, Stockholm, Sweden MasterCard Full time

We are looking for a Customer Success Lead who will be responsible for the successful delivery of our analytics solutions that drive value for our clients. As a member of the Client Service team, you will work closely with customers to understand their needs and develop tailored solutions that meet their business objectives.

The successful candidate will have experience in delivering SaaS solutions or data products, with a proven track record of fostering strong customer relationships. They will demonstrate a customer-centric mindset focused on delivering scalable solutions, executing a data-driven approach to defining priorities and tracking success.

Key responsibilities include:

  1. Building strong credible relationships with our clients and internal stakeholders.
  2. Acting as 'voice of the customer' internally and using valuable feedback/insights to drive customer experience.
  3. Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions.

This is an exciting opportunity to join a dynamic team and make a real impact in driving business growth and delivering exceptional customer experiences.



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