Enterprise Customer Success Strategist

1 week ago


Stockholm, Stockholm, Sweden SAP Full time
About the Role

We are looking for a highly skilled Customer Success Partner Senior Advisor to join our team and help our Enterprise customers achieve success.

This is a unique opportunity to work closely with our customers, understanding their needs, and developing strategies to drive value and growth.

As a Senior Advisor, you will be responsible for managing a portfolio of Enterprise customers, providing exceptional support, and ensuring their continued success with our solutions.

Key Responsibilities:

  • Develop and execute customer success strategies to drive adoption, growth, and retention.
  • Build and maintain strong relationships with customers, understanding their business needs and goals.
  • Provide proactive support and guidance to customers, ensuring they get the most out of our solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Monitor and analyze customer health, identifying areas for improvement and opportunities for growth.

What You Will Bring:

  • 8+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
  • Understanding of IT Management and Software Development/Operations in Enterprise organizations.
  • Ability and experience to structure and prioritize your work and work of others.
  • 3+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus.
  • Fluent in English for all territories; plus fluent in Swedish, Norwegian or Finnish.


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