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Senior Customer Success Manager
2 months ago
Epidemic Sound is seeking a highly skilled Senior Customer Success Manager to join our Enterprise Sales Organization. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our largest clients, driving business growth, and ensuring exceptional customer experiences.
Key Responsibilities:- Develop and execute strategic plans to drive customer success and growth
- Build and maintain strong relationships with key clients and stakeholders
- Identify and pursue new business opportunities within client portfolios
- Collaborate with internal teams to deliver exceptional customer experiences
- Monitor and resolve customer issues to ensure high levels of satisfaction
- Provide regular progress reports and forecasts to internal and external stakeholders
- 6+ years of experience in Enterprise-focused roles managing complex client relationships
- Experience working with global brands and complex B2B customer success
- Strong track record of meeting and/or exceeding retention and growth targets
- Fluent in English, both verbal and written
- Strong communication and interpersonal skills with ability to build relationships with professionals at all organizational levels
Epidemic Sound is a leading music and sound effects company that makes soundtracking content simple and inspiring. We are a force of over 500 people, with offices all over the world, and are committed to providing exceptional customer experiences for our clients.
We believe in working together, solving complex problems in a collaborative and friendly culture. We provide innovative workplaces ready to enhance focus, collaboration, and celebration. We value diversity and encourage everyone to come and soundtrack the world with us.
