Customer Success Manager
3 weeks ago
We are expanding our Customer Success department at Teamtailor, a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide.
Job DescriptionKey Responsibilities:
- Implement and onboard new customers in the North Europe area.
- Help customers use Teamtailor at its full potential, with everything from integrations in our marketplace, and best practices to training opportunities.
- Work as a strategic advisor & goal-oriented for our customers.
- Work proactively with renewals to ensure customer satisfaction.
- Build strong relationships with customers.
- Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling.
- Track customer's accounts to identify churn risk and work actively to prevent that risk.
- Collect and analyze customers' feedback and present it internally.
- Develop and improve ways of working with customer satisfaction.
About the Role:
- Responsibility for your own customer base.
- Internal development opportunities.
- The opportunity to work with the market's best product.
- Fixed salary with commission benefits.
- Be part of a great multicultural team at Teamtailor.
- Annual company trip to a surprise destination.
- A work culture that encourages freedom with responsibility.
Requirements:
- Experience in SaaS, HR/Recruitment, or Customer Success is preferred.
- Proven experience in project management.
- Good communication and listening skills.
- Ability to collaborate effectively with customers and colleagues.
- Strong adaptability to changes in a fast-paced environment.
- Negotiation skills for managing commercial aspects of the role.
- Engaged, creative, and solution-oriented mindset.
- Willingness to learn and explore new ideas.
- Fluency in Dutch and English.
- Bachelor's or master's degree is a plus.
About Teamtailor:
We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals.
A work culture that encourages freedom with responsibility and allows our team members to have lots of fun.
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