Customer Success Manager

3 weeks ago


Stockholm, Stockholm, Sweden Teamtailor Full time

We are expanding our Customer Success department at Teamtailor, a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide.

Job Description

Key Responsibilities:

  • Implement and onboard new customers in the North Europe area.
  • Help customers use Teamtailor at its full potential, with everything from integrations in our marketplace, and best practices to training opportunities.
  • Work as a strategic advisor & goal-oriented for our customers.
  • Work proactively with renewals to ensure customer satisfaction.
  • Build strong relationships with customers.
  • Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling.
  • Track customer's accounts to identify churn risk and work actively to prevent that risk.
  • Collect and analyze customers' feedback and present it internally.
  • Develop and improve ways of working with customer satisfaction.

About the Role:

  • Responsibility for your own customer base.
  • Internal development opportunities.
  • The opportunity to work with the market's best product.
  • Fixed salary with commission benefits.
  • Be part of a great multicultural team at Teamtailor.
  • Annual company trip to a surprise destination.
  • A work culture that encourages freedom with responsibility.

Requirements:

  • Experience in SaaS, HR/Recruitment, or Customer Success is preferred.
  • Proven experience in project management.
  • Good communication and listening skills.
  • Ability to collaborate effectively with customers and colleagues.
  • Strong adaptability to changes in a fast-paced environment.
  • Negotiation skills for managing commercial aspects of the role.
  • Engaged, creative, and solution-oriented mindset.
  • Willingness to learn and explore new ideas.
  • Fluency in Dutch and English.
  • Bachelor's or master's degree is a plus.

About Teamtailor:

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals.

A work culture that encourages freedom with responsibility and allows our team members to have lots of fun.



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