Senior Customer Success Manager
1 month ago
At Teamtailor, we're on a mission to empower businesses to build strong relationships with their customers. As a Customer Success Manager, you'll play a crucial role in ensuring our customers achieve their goals and get the most out of our platform.
Key Responsibilities:- Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention.
- Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
- Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
- Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management.
- Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.
- Responsibility for your own customer base
- Exciting development opportunities and career growth
- Working with a top product in the market
- Fixed salary with commission benefits
- A vibrant multicultural team
- Annual company trip to a surprise destination
- A work culture that encourages freedom with responsibility
- Experience in SaaS, HR, recruiting, or project management
- Strong communication, adaptability, and problem-solving skills
- Fluent in English and Swedish (other languages are a plus)
- Up for some post-work fun with your colleagues? Fantastic We're all about themed after-hours hangouts
If you're passionate about driving customer success and want to join a dynamic team, we'd love to hear from you.
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