Senior Customer Success Manager

1 month ago


Stockholm, Stockholm, Sweden Teamtailor Full time
{"title": "Customer Success Manager", "description": "Drive Customer Success at Teamtailor

At Teamtailor, we're on a mission to empower businesses to build strong relationships with their customers. As a Customer Success Manager, you'll play a crucial role in ensuring our customers achieve their goals and get the most out of our platform.

Key Responsibilities:
  • Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention.
  • Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch.
  • Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.
  • Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management.
  • Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends.
What You'll Enjoy:
  • Responsibility for your own customer base
  • Exciting development opportunities and career growth
  • Working with a top product in the market
  • Fixed salary with commission benefits
  • A vibrant multicultural team
  • Annual company trip to a surprise destination
  • A work culture that encourages freedom with responsibility
Requirements:
  • Experience in SaaS, HR, recruiting, or project management
  • Strong communication, adaptability, and problem-solving skills
  • Fluent in English and Swedish (other languages are a plus)
  • Up for some post-work fun with your colleagues? Fantastic We're all about themed after-hours hangouts

If you're passionate about driving customer success and want to join a dynamic team, we'd love to hear from you.

", "lang_code": "en"}

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