Customer Success Manager
1 month ago
We are seeking a highly skilled Customer Success Manager to join our team at Netigate. As a key member of our customer success team, you will play a critical role in ensuring our customers get maximum value out of our platform.
Key Responsibilities- Collaborate closely with Sales, Product, Professional Services, and Marketing teams to evolve and improve customer success.
- Ensure customers are onboarded successfully, trained, and engaged, and work on the adoption of purchased services to increase value for the customer.
- Monitor usage proactively and contact clients upon low usage to deliver coaching/training and improve utilization.
- Act as a trusted advisor to maximize the benefits of our customers' investment with Netigate, increasing retention and expansion, identifying new opportunities, and generating leads for Account Managers.
- 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS.
- Basic understanding of technical skills to understand and support customers in different issues they may encounter.
- Empathic and customer service mindset: passionate about customer success and willing to go above and beyond to help customers achieve their goals.
- Capable of managing multiple projects and priorities simultaneously, and be able to organize and prioritize your own workload effectively.
- Strong sense of identifying opportunities for upselling and cross-selling, and be comfortable communicating the value of additional products or services to customers.
- Fluency in Swedish and English. Norwegian is highly merited but not necessary.
- Merited if you have experience working in a customer success tool.
- Plus if you have worked with sales and especially value-based selling.
- Tech-savvy person who has drive, grit, and thrives in a changing environment.
We believe attributes such as entrepreneurial spirit, positivism, service-mindedness, and a can-do attitude describe a person who loves working with us in the Customer Success team.
We empower people to take ownership of the product and processes. Sometimes things break, but when they do, we fix them and learn from them. Creativity and risk-taking in development, augmented by automated tests, integrated pipelines, and top-notch observability.
Life at NetigateEveryday life at Netigate is a perfect hybrid of high-energy, high-performance, and relaxed culture. We are passionate about our product and each other. We believe in the power of 'We' and always have the best intentions in mind for each other and our customers.
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