Current jobs related to Customer Success Manager - Stockholm, Stockholm - Optimizely

  • Customer Success Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    Customer Success ManagerAt Teamtailor, we're committed to delivering exceptional user experiences. We're expanding our Customer Success department and seeking a talented Customer Success Manager to drive growth in the North Europe area, with a focus on Dutch and English-speaking customers.Your key responsibilities will include:Implementing and onboarding new...

  • Customer Success Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Netigate Full time

    Discover the power of Netigate, a platform that revolutionizes employee engagement and customer experience. We empower organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results. With our intuitive interface and advanced analytics, companies can listen, understand, and act on insights from their workforce as...

  • Customer Success Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Cisco Full time

    What You'll DoAs a Customer Success Manager at Cisco, you will play a crucial role in helping our customers adopt and use our technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals.Your...

  • Customer Success Technology Manager

    1 month ago

    Stockholm, Stockholm, Sweden Sinch Full time

    Customer Success Technology ManagerWe are Sinch, a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. Our innovative technology enables companies to engage and interact with their users across voice, messaging, and video.The RoleWe are seeking a proactive and results-driven Customer Success Manager to join our...

  • Senior Customer Success Manager

    4 weeks ago

    Stockholm, Stockholm, Sweden Epidemic Sound Full time

    At Epidemic Sound, we're revolutionizing the way creators soundtrack their content. As a Senior Customer Success Manager, you'll play a crucial role in securing mutually beneficial relationships with our most strategic enterprise clients.With a strong background in complex B2B Customer Success, you'll be responsible for developing trust and fostering...

  • Customer Success Strategist

    2 weeks ago

    Stockholm, Stockholm, Sweden Optimizely Full time

    Customer Success ManagerAt Optimizely, we empower businesses to unlock their digital potential. Our Customer Success Manager plays a critical role in helping customers achieve their goals and maximize returns on their investment in our platform.Key ResponsibilitiesPartner with Account Executives to develop and execute customer success plans, driving...

  • Customer Success Manager Nordics

    4 weeks ago

    Stockholm, Stockholm, Sweden Verve Full time

    Customer Success Manager NordicsVerve is a leading omnichannel ad platform that has revolutionized the way advertisers buy and monetize advertising. We are seeking an experienced Customer Success Manager to join our team in the Nordics region.Key Responsibilities:Manage a portfolio of key accounts and act as the main point of contact for all customer-related...

  • Customer Success Strategist

    2 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    Customer Success Manager Job Description at TeamtailorWe're expanding our Customer Success department and looking for a seasoned Customer Success Manager to join our team focusing on the North Europe area. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals through our Employer Branding and Applicant...

  • Customer Success Strategist

    2 weeks ago

    Stockholm, Stockholm, Sweden Netigate Full time

    Unlock the full potential of Netigate's platform with our Customer Success Manager role. As a trusted advisor, you'll maximize customer value, drive retention and expansion, and identify new opportunities. Your expertise will empower clients to achieve their goals, ensuring a seamless adoption of our services.About the RoleThis is a critical position within...

  • Customer Success Manager

    4 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    At Teamtailor, we're on a mission to build the future of customer success. As a Junior Scaled Customer Success Manager, you'll play a key role in driving the commercial success and long-term happiness of our customers in the Small & Medium Business Segment.Your focus will be on building scalable solutions while maintaining a personal touch, ensuring every...

  • Customer Success Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Cisco Full time

    Customer Success ManagerAt Cisco, we're looking for a skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a vital role in helping our customers achieve their business goals with our technology.### Key Responsibilities* Drive software adoption and value realization across our customer base*...

  • Business Development Manager

    4 days ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    About TeamtailorWe are a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide.Our company culture is young, international, and fast-paced, offering an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities....

  • Customer Success Specialist

    4 weeks ago

    Stockholm, Stockholm, Sweden SAP Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at SAP. As a Customer Success Specialist, you will play a critical role in helping our customers achieve their business goals and objectives.Key ResponsibilitiesWork closely with customers to understand their business needs and develop tailored...

  • Customer Success Specialist

    4 weeks ago

    Stockholm, Stockholm, Sweden SAP Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at SAP. As a Customer Success Specialist, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, and upsells for Cloud products.Key ResponsibilitiesWork directly...

  • Customer Success Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    We are expanding our Customer Success department at Teamtailor, a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide.Job DescriptionKey Responsibilities:Implement and onboard new customers in the North Europe area.Help customers use Teamtailor at its full potential, with...

  • Enterprise Customer Success Strategist

    1 week ago

    Stockholm, Stockholm, Sweden SAP Full time

    About the RoleWe are looking for a highly skilled Customer Success Partner Senior Advisor to join our team and help our Enterprise customers achieve success.This is a unique opportunity to work closely with our customers, understanding their needs, and developing strategies to drive value and growth.As a Senior Advisor, you will be responsible for managing a...

  • Customer Success Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    At Teamtailor, we're expanding our Customer Success department and seeking a Junior Scaled Customer Success Manager to drive the commercial success and long-term happiness of our customers in the Small & Medium Business Segment. Your key responsibilities will be to:Renewal Management: Oversee the renewal process and address inquiries about contracts and...

  • Customer Success Manager

    4 weeks ago

    Stockholm, Stockholm, Sweden Verve Full time

    Job Title: Customer Success Manager - Key Account StrategistVerve is seeking an experienced Customer Success Manager to join our team. As a Key Account Strategist, you will be responsible for managing a portfolio of key accounts, acting as the main point of contact for all customer-related matters, and developing and maintaining strong, long-term...

  • Customer Success Partner Senior Advisor

    3 weeks ago

    Stockholm, Stockholm, Sweden SAP Full time

    Empowering Customer Success in Enterprise OrganizationsWe seek a skilled Customer Success Partner Senior Advisor to lead and guide our Enterprise customers through their digital transformation journey, ensuring their ongoing success and growth.Closely aligned with our Customer Success, Sales, Professional Services, Product, Marketing, and Partner Management...

  • Customer Success Partner Senior Advisor

    4 weeks ago

    Stockholm, Stockholm, Sweden SAP Full time

    What you'll doWe're looking for a Customer Success Partner Senior Advisor to guide customers through their journey, making them successful.Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?Closely aligned with your customers and...

Customer Success Manager

1 month ago

Stockholm, Stockholm, Sweden Optimizely Full time
Unlock Your Digital Potential with Optimizely

At Optimizely, we're on a mission to empower businesses to unlock their digital potential. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their strategic objectives and extract maximum value from our products.

Key Responsibilities:
  • Partner with Account Executives to own the overall relationship with assigned clients, focusing on growth, retention, expansion, and satisfaction.
  • Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
  • Ensure customers adopt best practices for running their digital program and using our platform.
  • Aid customer teams in exposing program value to their organization.
  • Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and building a culture of harmonizing, understanding, and acting on digital data.
  • Establish a trusted advisor relationship with assigned customers and drive continued value of our solution and services.
  • Coordinate resources for each meeting to obtain the desired outcome.
  • Identify and develop opportunities for new usage of our product across organizational functions and business units.
  • Stay on top of industry news, technology products, platforms, and partners to provide and maintain a deep industry and ecosystem expertise.
Requirements:
  • 3+ years of experience in a related function with direct customer contact and engagement experience, preferably at a SaaS-based company.
  • Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
  • Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
  • Experience working with web or mobile app product and development teams.
  • Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
  • Project and stakeholder management experience & skills.
  • Fluency in English & Swedish is a must-have.
About Optimizely:

At Optimizely, our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.