Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Optimizely Full time
Unlock Your Digital Potential with Optimizely

At Optimizely, we're on a mission to empower businesses to unlock their digital potential. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their strategic objectives and extract maximum value from our products.

Key Responsibilities:
  • Partner with Account Executives to own the overall relationship with assigned clients, focusing on growth, retention, expansion, and satisfaction.
  • Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
  • Ensure customers adopt best practices for running their digital program and using our platform.
  • Aid customer teams in exposing program value to their organization.
  • Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and building a culture of harmonizing, understanding, and acting on digital data.
  • Establish a trusted advisor relationship with assigned customers and drive continued value of our solution and services.
  • Coordinate resources for each meeting to obtain the desired outcome.
  • Identify and develop opportunities for new usage of our product across organizational functions and business units.
  • Stay on top of industry news, technology products, platforms, and partners to provide and maintain a deep industry and ecosystem expertise.
Requirements:
  • 3+ years of experience in a related function with direct customer contact and engagement experience, preferably at a SaaS-based company.
  • Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
  • Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
  • Experience working with web or mobile app product and development teams.
  • Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
  • Project and stakeholder management experience & skills.
  • Fluency in English & Swedish is a must-have.
About Optimizely:

At Optimizely, our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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