Customer Success Strategist
2 weeks ago
At Optimizely, we empower businesses to unlock their digital potential. Our Customer Success Manager plays a critical role in helping customers achieve their goals and maximize returns on their investment in our platform.
Key Responsibilities
- Partner with Account Executives to develop and execute customer success plans, driving adoption, retention, and expansion.
- Work with customers to build and execute success plans, setting critical goals and key performance indicators.
- Ensure customers adopt best practices for running digital programs and using the platform.
- Support customer teams in exposing program value to their organization.
- Mentor and inspire fellow Customer Success Managers.
- Drive accountability for deliverables internally and among customer and partner teams.
- Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and digital data.
- Establish trusted advisor relationships with assigned customers.
- Coordinate resources for meetings and drive desired outcomes.
- Identify and develop opportunities for new usage of our product across organizational functions and business units.
- Stay up-to-date with industry news, technology products, and partners.
Requirements
- 3+ years of experience in a related function with direct customer contact and engagement experience.
- Prior experience in a Customer Success Manager role or equivalent.
- Familiarity with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
- Experience working with web or mobile app product and development teams.
- Experience with customer data platforms, digital marketing platforms, e-commerce platforms, and a passion for new technologies.
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