Customer Success Strategist

2 weeks ago


Stockholm, Stockholm, Sweden Optimizely Full time
Customer Success Manager

At Optimizely, we empower businesses to unlock their digital potential. Our Customer Success Manager plays a critical role in helping customers achieve their goals and maximize returns on their investment in our platform.

Key Responsibilities

  • Partner with Account Executives to develop and execute customer success plans, driving adoption, retention, and expansion.
  • Work with customers to build and execute success plans, setting critical goals and key performance indicators.
  • Ensure customers adopt best practices for running digital programs and using the platform.
  • Support customer teams in exposing program value to their organization.
  • Mentor and inspire fellow Customer Success Managers.
  • Drive accountability for deliverables internally and among customer and partner teams.
  • Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and digital data.
  • Establish trusted advisor relationships with assigned customers.
  • Coordinate resources for meetings and drive desired outcomes.
  • Identify and develop opportunities for new usage of our product across organizational functions and business units.
  • Stay up-to-date with industry news, technology products, and partners.

Requirements

  • 3+ years of experience in a related function with direct customer contact and engagement experience.
  • Prior experience in a Customer Success Manager role or equivalent.
  • Familiarity with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
  • Experience working with web or mobile app product and development teams.
  • Experience with customer data platforms, digital marketing platforms, e-commerce platforms, and a passion for new technologies.


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