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Customer Success Specialist

1 month ago


Stockholm, Stockholm, Sweden SAP Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in helping our customers achieve their business goals and maximize the value of our solutions.

Key Responsibilities
  • Work closely with customers to understand their business needs and develop tailored solutions to meet their requirements.
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction and retention.
  • Collaborate with cross-functional teams to identify and address customer pain points and develop strategic solutions to drive business growth.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Stay up-to-date with industry trends, best practices, and SAP solutions to provide expert guidance and support to customers.
Requirements
  • 2-3 years of experience in customer-facing roles, preferably in a consulting, sales, or account management capacity.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
  • Proficiency in English and local language, with the ability to communicate effectively with customers and internal teams.
About SAP

SAP is a global leader in enterprise software and solutions, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development, and we offer a dynamic and inclusive work environment that values diversity and promotes growth.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are passionate about customer success and want to join a dynamic team that is shaping the future of business, we encourage you to apply for this exciting opportunity.