Customer Experience Specialist
4 weeks ago
Aesop, a leading global retail organisation, is seeking a highly skilled Customer Experience Specialist to join our team in Stockholm. As a valued member of our sales floor team, you will play a crucial role in delivering exceptional customer experiences and driving commercial success.
About the RoleWe are looking for an individual who embodies our values of inclusivity, empathy, and enthusiasm. Your primary responsibility will be to welcome customers into our stores, understand their needs, and provide tailored recommendations on our range of skin care products.
To excel in this role, you must possess excellent communication skills, both written and verbal. Fluency in Swedish and English is essential, as you will be working closely with colleagues and communicating with customers from diverse backgrounds.
Key Responsibilities- Welcome customers into our stores and engage them in conversations about our products and services
- Listen actively to customer needs and preferences, providing tailored recommendations to enhance their shopping experience
- Work collaboratively with colleagues to maintain a clean, well-organised store environment and ensure seamless operations
- Participate in training sessions to develop your knowledge of our products and services, as well as improve your selling and interpersonal skills
Aesop is committed to promoting inclusion and diversity within our workforce. We believe that every employee has unique strengths and perspectives, which contribute to the success of our organisation. In addition to a competitive salary, we offer a range of benefits, including:
- Up to 50% product discount and bi-annual complimentary product allocation
- Annual Wellness Allowance to spend on wellness activities of your choice
- Summer wellness leave options and paid volunteering allowance for all employees
- Competitive commission based on store performance
- Pension and private medical insurance via our chosen external provider Nordea
- Access to employee assistance programs and complimentary subscription to Headspace mindfulness app
- Matched gifting policy - where every SEK raised by employees for any registered charity will be matched by the Aesop Foundation
We take pride in fostering a creative and inclusive workplace where talent is recognised and rewarded. If you are passionate about delivering exceptional customer experiences and have a strong desire to learn and grow with our organisation, please consider joining our dynamic team.
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