Digital Video Streaming Support Specialist

1 month ago


Stockholm, Stockholm, Sweden Patrique Mercier Recruitment Full time

Experience a unique blend of language skills and technical expertise in this captivating role as a Digital Video Streaming Support Specialist at Patrique Mercier Recruitment in Athens, Greece.

This position presents an exciting opportunity to utilize your linguistic abilities in a vibrant cultural environment while contributing to the growth of video streaming services.

Key Responsibilities
  • Provide exceptional support to Nordic-speaking customers via phone, email, and live chat regarding video streaming inquiries
  • Effectively diagnose and troubleshoot technical issues, guiding customers through resolution steps
  • Maintain thorough documentation of customer interactions, issues, and resolutions
  • Collaborate across departments to enhance service quality and user experience
  • Stay up-to-date with product knowledge, industry trends, and support best practices
  • Promote a friendly and patient atmosphere while assisting customers
Requirements and Qualifications
  • Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Finnish, Danish) and English, both written and spoken
  • Previous experience in customer service or technical support is advantageous
  • Strong problem-solving skills and effective troubleshooting abilities
  • Interest in video streaming technology and digital media
  • Excellent communication and interpersonal skills
  • Able to thrive in a fast-paced environment and manage stress effectively
  • Dedication to providing exceptional customer service
  • Will relocate to Athens and adapt to a new cultural experience
  • Valid European Passport or ID required
Benefits Package
  • Private Health Insurance
  • Comprehensive Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Generous Salary: €40,000 per annum
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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