Customer Engagement Specialist
1 month ago
Discover the innovative world of Netigate, a game-changing platform that revolutionizes employee engagement and customer experience. We empower organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results.
With our intuitive interface and advanced analytics, companies can listen, understand, and act on insights from their workforce as well as their customers. As a Customer Engagement Specialist, you play a pivotal role in helping our customers get maximum value out of our platform.
You will collaborate closely with other departments such as Sales, Product, Professional Services, and Marketing to evolve and improve our customer's success. Your key responsibilities include ensuring customers are onboarded successfully, trained, and engaged, and working on the adoption of the purchased services to increase value for the customer.
You will proactively monitor usage and contact clients upon low usage to deliver coaching/training and improve their utilization. By being a trusted advisor, you maximize the benefits of our customers' investment with Netigate, increasing retention and expansion, identifying new opportunities, and generating leads for the Account Managers.
In this role, you will not be responsible for closing new customers (Sales Executives within New Client Acquisition do), nor day-to-day support (Customer Support does). You will be responsible for our customer journey and keeping our customers happy so they stay with us for a long time.
What We Are Looking For- 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS.
- Basic understanding of technical skills to understand and support customers in different issues they may encounter.
- Empathic and customer service mindset: passionate about customer success and willing to go above and beyond to help customers achieve their goals.
- Capable of managing multiple projects and priorities simultaneously, and able to organize and prioritize your own workload effectively.
- Strong sense of identifying opportunities for upselling and cross-selling, and comfortable communicating the value of additional products or services to customers.
- Fluency in Swedish and English. Norwegian is highly merited but not necessary.
- Mertiary if you have experience working in a customer success tool.
- Plus if you have worked with sales and especially value-based selling.
- Tech-savvy person who has drive, grit, and thrives in a changing environment.
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience. In addition, we provide a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package including health insurance, retirement plan, and paid time off.
-
Customer Experience Specialist
3 weeks ago
Stockholm, Stockholm, Sweden Aesop Full timeAesop is a global retail organisation that has been cultivating an inspiring and inclusive environment for over 35 years. We offer professional development opportunities to complement career goals and aspirations.Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients. The same meticulous approach is...
-
Customer Experience Specialist
1 month ago
Stockholm, Stockholm, Sweden Aesop Full timeUnlock Your Potential in a Dynamic Retail EnvironmentAesop, a leading global retail organisation, is seeking a highly skilled Customer Experience Specialist to join our team in Stockholm. As a valued member of our sales floor team, you will play a crucial role in delivering exceptional customer experiences and driving commercial success.About the RoleWe are...
-
Stockholm, Stockholm, Sweden Patrique Mercier Recruitment Full timePatrique Mercier Recruitment is a leading recruitment agency specializing in connecting talented professionals with exciting career opportunities that leverage their language skills across various sectors. We are currently seeking an E-commerce Customer Experience Specialist to join our remote team based in Greece.Job SummaryThis role offers the flexibility...
-
Senior SHE Specialist Lead
4 weeks ago
Stockholm, Stockholm, Sweden Vipas AB Full timeVipas AB is a burgeoning IT consulting company that creates efficient, scalable, and innovative solutions using cutting-edge technologies like Java and Python.About Vipas:Imagine a world where your business technology perfectly aligns with your goals. Our team is well-versed in software development, DevOps, and engineering, bringing years of experience and...
-
Digital Infrastructure Specialist
4 weeks ago
Stockholm, Stockholm, Sweden Adobe Full timeAbout UsAt Adobe, we're dedicated to creating exceptional digital experiences for our customers. As a leader in the industry, we empower designers and businesses to bring their visions to life with high-quality, curated assets.The ChallengeWe're seeking an exceptional Digital Infrastructure Specialist to join our team, supporting the innovation we bring to...
-
Customer Service Support Specialist
2 months ago
Stockholm, Stockholm, Sweden Grow-Talent Full timeThe role involves providing customer support directly to clients in a Swedish speaking environment. The ideal candidate will have strong communication skills and experience in a customer service environment.Key responsibilities include:Handling customer inquiries via phone, email, or chatEscalating issues to senior team members as neededProviding ongoing...
-
Gameplay Animation Specialist
1 month ago
Stockholm, Stockholm, Sweden Starbreeze Full timeWe are seeking an experienced Gameplay Animation Specialist to join our team at Starbreeze, a leading game development studio. In this role, you will be responsible for creating high-quality keyframe and motion capture gameplay animations that bring characters to life in our upcoming cooperative action game, Project Baxter.As a Gameplay Animation Specialist,...
-
Life-Changing Customer Service Representative
3 weeks ago
Stockholm, Stockholm, Sweden Baxter Full timeBaxter is a global leader in medical innovations, and as a Customer Service Representative, you will play a vital role in transforming healthcare.With over 85 years of pioneering medical breakthroughs, we have established ourselves as a trusted partner in hospitals worldwide. Our products and therapies are found in almost every hospital globally, making us a...
-
Senior Enterprise Solutions Manager
2 months ago
Stockholm, Stockholm, Sweden AWS EMEA SARL (Sweden Branch) - G54 Full timeAbout the RoleWe are seeking a seasoned professional to join our team as a Senior Enterprise Solutions Manager. As a trusted advisor to our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive revenue, adoption, and growth.Key ResponsibilitiesDeveloping strong...
-
Senior Corporate Communications Specialist
4 weeks ago
Stockholm, Stockholm, Sweden Stillfront Full timeWe are seeking a highly skilled Senior Corporate Communications Specialist to drive our internal communication efforts and connect teams across the globe.About the RoleThis is a fantastic opportunity for a talented communications professional to join our dynamic team at Stillfront Group, a global gaming company with a passion for innovation and...
-
Financial Services Specialist for Nordic Markets
1 month ago
Stockholm, Stockholm, Sweden TIAA Full timeNuveen, the investment management arm of TIAA, is a global asset manager with $1.2trn assets under management and specialist knowledge across a wide array of asset classes.We are seeking a Sales VP/Director to service our growing client base out of the Stockholm office in Sweden.Key Responsibilities:Develop and maintain relationships with institutional and...
-
Technical Deployment Specialist
1 month ago
Stockholm, Stockholm, Sweden Verifone Full timeAt Verifone, we're driven by innovation and a passion for customer success. As a Technical Deployment Specialist, you'll play a crucial role in ensuring the smooth operation of our electronic payment systems.About the RoleWe're looking for a skilled Operations Coordinator to join our team in this exciting opportunity. You'll be responsible for performing...
-
Risk Management Specialist
4 weeks ago
Stockholm, Stockholm, Sweden Nordea Bank Full timeJob Summary:We are seeking a skilled Risk Management Specialist to join our team at Nordea Bank. In this role, you will play a critical part in developing and strengthening our model risk management framework and oversight.About the Opportunity:Nordea is committed to being a partner our customers and society can count on. We strive for compliance and...
-
Finnish Speaking Financial Operations Specialist
1 month ago
Stockholm, Stockholm, Sweden Anyfin AB Full timeAbout Anyfin ABAnyfin AB is a pioneering fintech company founded in 2017 with a mission to empower individuals by providing smart financial tools. Our vision is to improve global financial health, and we've already made significant strides in helping people save millions through refinancing expensive consumer credits.Job OverviewWe're currently seeking a...
-
Luxury Brand Feedback Specialist in Stockholm
3 weeks ago
Stockholm, Stockholm, Sweden CXG Full timeImagine being part of a global community that values customer experience and feedback.CXG, a leading expert in customer experience, is seeking your expertise as a Luxury Brand Feedback Specialist in Stockholm. As a specialist, you will visit top luxury and premium brand boutiques, share your candid insights, and get rewarded for your time.This opportunity is...
-
Legal Coding Specialist
1 month ago
Stockholm, Stockholm, Sweden PocketLaw Full timeJob DescriptionPocketlaw is a leading AI legal tech company on a mission to revolutionize the way legal work is done. As a Legal Coding Specialist, you will play a key role in our team by developing and updating legal documents and content for our customers.This is an exciting opportunity to gain hands-on experience in legal tech and contribute to the growth...
-
Lead Geology and Infrastructure Specialist
4 weeks ago
Stockholm, Stockholm, Sweden COWI Full timeCOWI: A Leader in Engineering ExcellenceWe are seeking a highly skilled and experienced professional to lead our geology and infrastructure team. As Head of Hydrogeology and Rock Engineering, you will play a pivotal role in driving excellence and sustainability in our engineering projects.Key Responsibilities:Develop and execute the department's action plan...
-
Luxury Brand Feedback Specialist
1 month ago
Stockholm, Stockholm, Sweden CXG Full timeExperience the thrill of exploring top-tier luxury and premium brands in Stockholm as a paid customer feedback specialist.Our partner brands value your candid opinions to enhance their customer experience across both physical stores and online platforms. If you enjoy shopping and are looking for a part-time opportunity that allows you to share your thoughts...
-
Beautification Specialist
1 month ago
Stockholm, Stockholm, Sweden MAC Full timeJob DescriptionThis is a key role within MAC where you will be responsible for leading and managing a team of sales advisors to drive sales growth, enhance customer experience, and maintain store operations.Responsibilities:Manage and motivate a team of sales advisors to achieve sales targets and provide exceptional customer service.Oversee the daily...
-
Digital Nomad Marketing Campaign Specialist
4 weeks ago
Stockholm, Stockholm, Sweden EX Venture Inc. Full timeAt EX Venture Academy, we are looking for a highly motivated and creative Digital Nomad Marketing Campaign Specialist to join our team in Bali.We are committed to empowering the next generation of leaders and innovators who can make a meaningful impact on the world. As a Digital Nomad Marketing Campaign Specialist, you will play a crucial role in helping us...