Customer Engagement Specialist
4 days ago
Discover the innovative world of Netigate, a game-changing platform that revolutionizes employee engagement and customer experience. We empower organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results.
With our intuitive interface and advanced analytics, companies can listen, understand, and act on insights from their workforce as well as their customers. As a Customer Engagement Specialist, you play a pivotal role in helping our customers get maximum value out of our platform.
You will collaborate closely with other departments such as Sales, Product, Professional Services, and Marketing to evolve and improve our customer's success. Your key responsibilities include ensuring customers are onboarded successfully, trained, and engaged, and working on the adoption of the purchased services to increase value for the customer.
You will proactively monitor usage and contact clients upon low usage to deliver coaching/training and improve their utilization. By being a trusted advisor, you maximize the benefits of our customers' investment with Netigate, increasing retention and expansion, identifying new opportunities, and generating leads for the Account Managers.
In this role, you will not be responsible for closing new customers (Sales Executives within New Client Acquisition do), nor day-to-day support (Customer Support does). You will be responsible for our customer journey and keeping our customers happy so they stay with us for a long time.
What We Are Looking For- 3+ years of sales or relevant account management experience, management consulting, or an advisory role preferably in SaaS.
- Basic understanding of technical skills to understand and support customers in different issues they may encounter.
- Empathic and customer service mindset: passionate about customer success and willing to go above and beyond to help customers achieve their goals.
- Capable of managing multiple projects and priorities simultaneously, and able to organize and prioritize your own workload effectively.
- Strong sense of identifying opportunities for upselling and cross-selling, and comfortable communicating the value of additional products or services to customers.
- Fluency in Swedish and English. Norwegian is highly merited but not necessary.
- Mertiary if you have experience working in a customer success tool.
- Plus if you have worked with sales and especially value-based selling.
- Tech-savvy person who has drive, grit, and thrives in a changing environment.
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience. In addition, we provide a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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