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Customer Success Partner Senior Advisor

2 months ago

Stockholm, Stockholm, Sweden SAP Full time

Empowering Customer Success

SAP is seeking a highly skilled Customer Success Partner Senior Advisor to join our team and drive customer success in the Nordics region. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth.

Key Responsibilities:

  • Take ownership of 30-40 Enterprise customers, providing strategic guidance and support to ensure their success.
  • Develop and expand customer relationships, identifying opportunities for growth and value addition.
  • Collaborate with cross-functional teams, including Sales, Professional Services, and Product Management, to deliver seamless customer experiences.
  • Utilize state-of-the-art Customer Success tools, such as Gainsight and Salesforce, to drive customer success and growth.

Requirements:

  • 8+ years of experience in a customer-facing role in the B2B SaaS industry, preferably in Enterprise Architecture.
  • Strong understanding of IT Management and Software Development/Operations in Enterprise organizations.
  • Ability to structure and prioritize work, as well as the work of others.
  • Fluent in English, with proficiency in Swedish, Norwegian, or Finnish a plus.

About SAP

SAP is a global leader in enterprise software, empowering organizations to run better and make a better world. Our culture is built on innovation, collaboration, and a commitment to diversity and inclusion. We offer a dynamic and supportive work environment, with opportunities for growth and development.