Enterprise Architecture Solutions Advisor
1 week ago
As a Senior Customer Success Partner at SAP, you will play a pivotal role in empowering our Enterprise customers to achieve success. Your responsibility will encompass the full lifecycle of these customer relationships, from onboarding and adoption to expansion and renewal.
You will be an integral part of a collaborative team that fosters a culture of continuous improvement, where feedback and learning are valued equally with successes. With a focus on delivering exceptional value to our clients, you will work closely with various teams, including Customer Success, Sales, Professional Services, Product, Marketing, and Partner Management.
Your key objectives will include:
- Bolstering and strengthening relationships with your assigned Enterprise customers to establish trusted advisor status.
- Driving product adoption to ensure maximum value addition for our customers.
- Working with cutting-edge Customer Success tools, such as Gainsight and Salesforce, backed by a dedicated Customer Success Operations team.
To excel in this role, you should possess a strong background in customer-facing roles within the B2B SaaS industry, preferably in the domain of Enterprise Architecture. Proficiency in IT Management and Software Development/Operations in Enterprise organizations is also essential. Additionally, you should have experience structuring and prioritizing your work and the work of others, as well as a working knowledge of Customer Success tools.
A minimum of 8 years of experience in a customer-facing role is required, with 3+ years of experience working with Customer Success tools being a plus. Fluency in English is mandatory, with proficiency in Swedish, Norwegian, or Finnish being advantageous.
We estimate a salary of $120,000 - $180,000 per year based on location and experience. This position offers a unique opportunity to join a fast-growing tech company like LeanIX, which empowers organizations with transparency around their IT landscapes, enabling them to visualize interconnections, assess support for business capabilities, and manage continuous transformation. As an SAP company, we prioritize collaboration and innovation, making this a great fit for professionals seeking to drive impact.
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