Customer Retention Strategist

4 days ago


Stockholm, Stockholm, Sweden DOW JONES Full time

Job Overview

Dow Jones is seeking a skilled Customer Retention Strategist to join our team. This role will be responsible for managing all renewal aspects of the relationship with defined set of customers.

Key Responsibilities:

  • Develop and execute a retention strategy for assigned strategic accounts
  • Provide monthly reports to manager highlighting high-risk renewal accounts within the region and proposed strategies for turnaround
  • Collaborate with internal teams to ensure customer business needs are met, driving successful renewals and maintaining a strong revenue base
  • Oversee the entire renewal lifecycle, from pricing and contracting to invoicing and client support
  • Serve as a client conduit internally for feedback and competitive intelligence
  • Identify opportunities for increased revenue within the set of accounts through up-selling and cross-selling efforts

About You

  • 3+ years of experience in customer engagement or sales
  • Exceptional written and verbal communication skills
  • Proven ability to multitask and meet tight deadlines in a fast-paced environment
  • Excellent project management and organizational skills

Benefits

  • Comprehensive insurance plans
  • Retirement benefits
  • Fitness reimbursement program

Salary Information

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and bonuses.



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