Customer Retention Strategist
4 days ago
Job Overview
Dow Jones is seeking a skilled Customer Retention Strategist to join our team. This role will be responsible for managing all renewal aspects of the relationship with defined set of customers.
Key Responsibilities:
- Develop and execute a retention strategy for assigned strategic accounts
- Provide monthly reports to manager highlighting high-risk renewal accounts within the region and proposed strategies for turnaround
- Collaborate with internal teams to ensure customer business needs are met, driving successful renewals and maintaining a strong revenue base
- Oversee the entire renewal lifecycle, from pricing and contracting to invoicing and client support
- Serve as a client conduit internally for feedback and competitive intelligence
- Identify opportunities for increased revenue within the set of accounts through up-selling and cross-selling efforts
About You
- 3+ years of experience in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multitask and meet tight deadlines in a fast-paced environment
- Excellent project management and organizational skills
Benefits
- Comprehensive insurance plans
- Retirement benefits
- Fitness reimbursement program
Salary Information
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and bonuses.
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