Customer Success Partner Senior Advisor

4 weeks ago


Stockholm, Stockholm, Sweden SAP Full time

Unlock Your Potential as a Customer Success Partner Senior Advisor

SAP is seeking a highly skilled Customer Success Partner Senior Advisor to join our team and drive customer success in the Nordics. As a key member of our Customer Success team, you will be responsible for guiding customers through their journey, ensuring they achieve their goals, and delivering exceptional value.

Key Responsibilities:

  • Take on full responsibility for 30-40 Enterprise customers in the Nordics, providing exceptional support and guidance throughout their journey.
  • Bulld and strengthen relationships with customers to become their trusted advisor, driving product adoption and ensuring value add.
  • Work closely with state-of-the-art Customer Success tools, such as Gainsight and Salesforce, backed by a Customer Success Operations team.
  • Develop and expand accounts by driving product adoption, ensuring customers achieve their business objectives.

What We Offer:

  • A highly collaborative and caring team environment with a strong focus on learning and development.
  • Recognition for individual contributions and a variety of benefit options to choose from.
  • A global, diverse team with a culture that welcomes feedback and failure while celebrating successes.

Requirements:

  • 8+ years of experience in a customer-facing role in the B2B SaaS industry, preferably in Enterprise Architecture.
  • Understanding of IT Management and Software Development/Operations in Enterprise organizations.
  • Ability to structure and prioritize work and the work of others.
  • 3+ years of working knowledge with Customer Success tools, such as Gainsight.
  • Fluency in English and additional languages such as Swedish, Norwegian, or Finnish.

Join a Purpose-Driven Organization:

SAP is a leader in end-to-end business application software and related services, with a commitment to innovation, inclusion, and employee development. As a Customer Success Partner Senior Advisor, you will be part of a team that empowers organizations to work together more efficiently and use business insight more effectively.

EOE AA M/F/Vet/Disability:

SAP is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity, or disability.



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