Regional Service Manager to Kappture
2 months ago
We are seeking a highly motivated and experienced Regional Service Manager to join our international team at Kappture. As a key member of our service operations team, you will be responsible for overseeing service delivery in your assigned region, ensuring the highest level of customer satisfaction, and driving the success of our EPOS solutions.
Key Responsibilities
- Oversee the deployment and maintenance of EPOS systems, working closely with an international team of technicians and contractors to optimize performance and meet service level agreements.
- Develop and maintain comprehensive service plans for each client, tailored to their specific needs and system requirements, identifying opportunities for upsell and growth.
- Proactively assess client needs, providing solutions and recommendations to enhance their experience and optimize system functionality.
- Efficiently manage and resolve business issues or escalations, ensuring minimal impact on client operations.
- Build and maintain strong relationships with clients, understanding their business goals and aligning our solutions to support their success.
- Collaborate with internal teams to meet and exceed client expectations, monitoring service delivery performance and implementing strategies to continuously improve service quality.
Requirements
- Demonstrable experience in service management, ideally within the EPOS or SaaS industry.
- At least five years of experience in operational management and as a senior representative to corporate stakeholders.
- Basic understanding of EPOS technology from the Payment, IT outsourcing, or Telecommunication industry.
- University degree in a relevant field.
- Excellent English language skills, with French and German considered a strong plus.
About Kappture
Kappture is a dynamic, international company with a strong commitment to customer satisfaction and seamless operation. We are looking for a highly motivated and experienced Regional Service Manager to join our team and contribute to our continued growth and success.
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