EMEA Regional Service Engineer
2 months ago
Position Overview
Regional Field Service Engineer - EMEA
Location: EMEA Region
At Roche, we are committed to fostering a healthier future through innovation, ensuring that healthcare is accessible to everyone. As a Regional Field Service Engineer in the EMEA region, you will engage in extensive travel (approximately 80%) across multiple countries, focusing on the installation of CoreLab analytical instruments while striving for excellence in service delivery. Your responsibilities will include contributing to significant projects, acting as a subject matter expert, and collaborating in a diverse environment to enhance co-creation, all while prioritizing exceptional service for customers and patients.
Key Responsibilities
General Duties:
- Installation and relocation of Roche's analytical laboratory instruments
- Technical validation of analytical systems for laboratory application
- Focus on large-scale project installations with elevated customer expectations
- Independently resolve complex technical issues and ensure comprehensive documentation of regional activities
Additional Technical Responsibilities:
- Stay informed on service bulletins and engage in global collaboration for knowledge sharing
- Provide technical support and guidance to fellow Field Service Engineers and assist in service coordination at client locations
Documentation & Collaboration:
- Maintain accurate records in the CRM system and adhere to quality assurance procedures
- Actively participate in meetings and generate reports to improve service outcomes
- Monitor operational costs and aim for efficient service delivery
Candidate Profile
- Possess a technical higher education degree
- Willingness to travel and foundational knowledge of electronics, IT, and electro-mechanical systems
- Exhibit strong analytical, decision-making, planning, and organizational abilities
- Proficient in IT & Networking, delivering high-quality customer service
- Fluent in English (both verbal and written) with a valid driver's license
- Adhere to laws, regulations, and Roche's integrity standards
We look forward to receiving your application for the Regional Field Service Engineer position at Roche.
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