EMEA Regional Service Engineer

2 months ago


Stockholm, Stockholm, Sweden Roche Full time

Position Overview

Regional Field Service Engineer - EMEA

Location: EMEA Region

At Roche, we are committed to driving innovation for a healthier future, ensuring healthcare accessibility for everyone. As a Regional Field Service Engineer within the EMEA region, you will engage in extensive travel (approximately 80%) across multiple countries, focusing on the installation of CoreLab analytical instruments while striving for exceptional service delivery. Your role will involve significant contributions to major projects, acting as a key technical resource, and fostering a collaborative environment that prioritizes outstanding customer and patient service.

Key Responsibilities

General Duties:

  • Installation and relocation of Roche's analytical laboratory instruments
  • Technical validation of analytical systems for laboratory applications
  • Concentration on large-scale project installations with elevated customer expectations
  • Independently resolve complex technical issues and ensure thorough documentation of regional activities

Additional Technical Responsibilities:

  • Stay informed on service bulletins and engage in global collaboration for technical knowledge sharing
  • Offer technical support to fellow Field Service Engineers and assist in service coordination at client locations

Documentation & Collaboration:

  • Maintain accurate records in the CRM system and adhere to quality assurance procedures
  • Actively participate in meetings and generate reports to improve service outcomes
  • Monitor operational costs and aim for efficient service delivery

Candidate Profile

  • Possess a technical higher education degree
  • Willingness to travel and a foundational understanding of electronics, IT, and electro-mechanical systems
  • Exhibit strong analytical, decision-making, planning, and organizational capabilities
  • Proficient in IT & Networking with a commitment to delivering excellent customer service
  • Fluent in English (both verbal and written) and hold a valid driver's license
  • Adhere to legal regulations and Roche's integrity standards

We look forward to receiving your application for the Regional Field Service Engineer position at Roche.



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