EMEA Regional Service Engineer
2 months ago
Position Overview
Regional Field Service Engineer - EMEA
Location: EMEA Region
At Roche, we are committed to advancing healthcare and ensuring that quality medical services are accessible to everyone. As a Regional Field Service Engineer in the EMEA region, you will engage in extensive travel (approximately 80%) across multiple countries, focusing on the installation of CoreLab analytical instruments while maintaining a high standard of service excellence. Your role will encompass participation in significant projects, acting as a primary resource for technical expertise, and fostering a collaborative environment that prioritizes exceptional customer and patient care.
Key Responsibilities
General Duties:
- Installation and relocation of Roche's analytical laboratory equipment
- Technical validation of analytical systems for laboratory application
- Emphasis on large-scale project installations with increased customer expectations
- Independently resolve complex technical challenges and ensure thorough documentation of regional operations
Additional Technical Responsibilities:
- Stay informed on service updates and engage in global collaboration for knowledge sharing
- Offer technical support to fellow Field Service Engineers and assist in service coordination at client locations
Documentation & Collaboration:
- Maintain accurate records in the CRM system and adhere to quality assurance protocols
- Actively contribute to meetings and generate reports to improve service delivery
- Monitor expenses and strive for efficient service execution
Candidate Profile
- Possess a technical degree in a relevant field
- Willingness to travel and possess foundational knowledge of electronics, IT, and electro-mechanical systems
- Demonstrate strong analytical, decision-making, planning, and organizational abilities
- Proficient in IT & Networking with a commitment to delivering outstanding customer service
- Fluent in English (both verbal and written) and hold a valid driver's license
- Adhere to laws, regulations, and Roche's ethical standards
We look forward to receiving your application for the Regional Field Service Engineer position at Roche.
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