EMEA Regional Service Engineer

2 months ago


Stockholm, Stockholm, Sweden Roche Full time

Position Overview

Regional Field Service Engineer - EMEA

Location: EMEA Region

At Roche, we are committed to advancing healthcare and ensuring that quality medical services are accessible to everyone. As a Regional Field Service Engineer in the EMEA region, you will engage in extensive travel (approximately 80%) across multiple countries, focusing on the installation of CoreLab analytical instruments while maintaining a high standard of service excellence. Your role will encompass participation in significant projects, acting as a primary resource for technical expertise, and fostering a collaborative environment that prioritizes exceptional customer and patient care.

Key Responsibilities

General Duties:

  • Installation and relocation of Roche's analytical laboratory equipment
  • Technical validation of analytical systems for laboratory application
  • Emphasis on large-scale project installations with increased customer expectations
  • Independently resolve complex technical challenges and ensure thorough documentation of regional operations

Additional Technical Responsibilities:

  • Stay informed on service updates and engage in global collaboration for knowledge sharing
  • Offer technical support to fellow Field Service Engineers and assist in service coordination at client locations

Documentation & Collaboration:

  • Maintain accurate records in the CRM system and adhere to quality assurance protocols
  • Actively contribute to meetings and generate reports to improve service delivery
  • Monitor expenses and strive for efficient service execution

Candidate Profile

  • Possess a technical degree in a relevant field
  • Willingness to travel and possess foundational knowledge of electronics, IT, and electro-mechanical systems
  • Demonstrate strong analytical, decision-making, planning, and organizational abilities
  • Proficient in IT & Networking with a commitment to delivering outstanding customer service
  • Fluent in English (both verbal and written) and hold a valid driver's license
  • Adhere to laws, regulations, and Roche's ethical standards

We look forward to receiving your application for the Regional Field Service Engineer position at Roche.



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