Regional Field Service Engineer
3 weeks ago
The Position
Regional Field Service Engineer - EMEA
At Roche, we are driven by a passion to advance healthcare and improve the lives of millions of people worldwide. As a Regional Field Service Engineer, you will play a key role in ensuring the smooth operation of our analytical laboratory instruments platforms across Europe.
Your Key Responsibilities
General Responsibilities:
- Installation and relocation of analytical laboratory instruments for Roche
- Technical release of analytical systems for laboratory use
- Focus on installations of large projects that require special attention based on customer demands and specifications
- Independently analyze and resolve complex technical issues and refer only the most complex issues to higher levels
- Ensure all regional activities are documented in a manner compliant with company's quality procedures
Additional Technical Product Responsibility:
- Awareness of new service bulletins, Global Customer Support hot news, and other forums
- Closely collaborate with our Global Customer Support to share technical experience, implement new ways of working, and promote teamwork across borders
- Knowledge transfer and technical resource to other Field Service Engineers
- Support for service coordination at customer sites and provide general/technical advice to service coordination
Documentation & Cooperation:
- Timely and accurate logging of data according to work instructions and agreements in the CRM system
- Ensure all regional activities are documented in a manner compliant with company's quality procedures
- Actively gather information in preparation for meetings, deliver an active part in these meetings, and provide feedback of outcome to others
- Develop and monitor local reports to ensure efficient and productive delivery of services
- Actively monitor costs for own Service activities
Who You Are:
- You have a full technical higher education in precision mechanics, electronic, Information Technology, Medical Technology, or related specialties
- Basic knowledge of electronics, electro-mechanical systems, and information technology
- You are open to frequent travels, both local and throughout 9 countries in the SRNW (on average, 80% travel required)
- You have excellent analytical, problem analysis, and decision-making skills
- Skilled in effective planning, organizational, and time management
- Basic knowledge of IT & Networking
- You deliver an effective customer service, mastering written/verbal communication, organization, and prioritization skills
- You are fluent in English (verbal and written)
- You have a valid driver's license
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