Regional Field Service Engineer
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Regional Field Service Engineer to join our team at Roche in Stockholm, Sweden.
Key Responsibilities
As a Regional Field Service Engineer, you will be responsible for the installation and relocation of analytical laboratory instruments, technical release of analytical systems, and focus on installations of large projects that require special attention.
You will also be responsible for independently analyzing and resolving most questions and problems, referring only the most complex issues to higher levels, and ensuring all regional activities are documented in a manner compliant with company's quality procedure.
Additional Responsibilities
You will be responsible for awareness of new service bulletins, Global Customer Support (GCS) hot news, and other forums, close collaboration with our Global Customer Support to share technical experience, implement new ways of working, and promote teamwork across borders.
You will also be responsible for knowledge transfer and technical resource to other Field Service Engineers, support for service coordination at customer as well as general/technical advice to service coordination.
Requirements
You must have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties) and basic knowledge of electronics, electro-mechanical systems, and information technology.
You must also be open for frequent travels both local and throughout 9 countries in the SRNW (on average, 80% travel required) and have excellent analytical, problem analysis, and decision-making skills.
You must be skilled in effective planning, organizational, and time management and have basic knowledge of IT & Networking.
You must deliver an effective customer service, mastering written/verbal communication, organization, and prioritization skills and be fluent in English (verbal and written).
About Roche
We are a leading healthcare company that is committed to creating a world where we all have more time with the people we love.
We are looking for someone who is eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.
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