Field Service Engineer

4 weeks ago


Stockholm, Stockholm, Sweden Park Place Technologies Full time

Job Summary:

Park Place Technologies is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory or assigned to a specific account.

Key Responsibilities:

  • Provides onsite technical customer support to ensure timely, professional, and effective response to customer service needs.
  • Ensures effective problem analysis and identification remotely before arrival at customer site, determines needed parts and documentation to minimize downtime and multiple trips.
  • Performs service in a cost-effective manner, displays professional attitude and courtesy while on site.
  • Maintains effective communication with customer and our customer support center during repair process and any projected delay.
  • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
  • Analyzes, diagnoses, troubleshoots, and repairs hardware, storage area network, and systems configuration and compatibility problems.
  • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
  • Follows customer-specific repair procedures.
  • Assesses current and future customer needs based on usage of the system.
  • Inventory/Parts Management:
  • Determines needed parts and quantities based on contracts in service area.
  • Returns bad or excess parts in a timely manner.
  • Manages accurate inventory count, daily and as required, and performs bi-yearly physical count inventory.
  • Administrative:
  • Accurately completes and timely returns audit forms, email replies, timesheets, and expense reports.
  • Attends and participates in regularly scheduled team meetings.
  • Accounts for all activities correctly using Field Point time reporting utility.

Requirements:

  • Minimum seven (7) years specific experience working with OEM data center hardware.
  • Successful prior field experience.
  • Solid technical aptitude.
  • Understanding of different OEM equipment with the ability to grasp new products/concepts.
  • Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7).
  • Demonstrated experience providing customer service (may be internal to organization) and ability to put the customer needs first.
  • Proven ability to work independently, while exhibiting leadership and collaboration, when working with others.
  • CompTIA A+ and Server+ required.
  • Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.
  • Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.
  • Must be able to maintain regular working hours assigned, if site-specific assignment.
  • Must be able to lift 50 pounds, stand, and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.
  • Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings.

Bonus Points:

  • Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful.
  • Bachelor's degree in related field (i.e., Computer Science, Engineering) or equivalent experience preferred.

Travel:

  • Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).


  • Stockholm, Stockholm, Sweden Hamilton Full time

    Job Title: Field Service EngineerAt Hamilton, we are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining our products in the biopharmaceutical, chemical, and brewery industries.Key Responsibilities:Install and commission products at customer sitesTrain...


  • Stockholm, Stockholm, Sweden Avantor Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team in Stockholm. As a Field Service Engineer, you will be responsible for performing service and maintenance on equipment and instruments at our laboratory customers in the region.Key ResponsibilitiesCalibrate, repair, and perform preventive maintenance on centrifuges,...


  • Stockholm, Stockholm, Sweden Avantor Full time

    The Opportunity:We are seeking a highly skilled Field Service Engineer to join our team in Stockholm (remote). As a Field Service Engineer, you will be responsible for performing service and maintenance on equipment and instruments at our laboratory customers in the region. The role involves travel within Sweden and abroad for training and service visits.Key...


  • Stockholm, Stockholm, Sweden Sungrow - EMEA Full time

    {"h3": "Your Mission"}Welcome to Sungrow, a leader in the solar energy space. As our Field Service Engineer in Sweden, you will play a crucial role in ensuring the smooth operation of our clean energy solutions. Your responsibilities will include taking ownership of customer issues, running diagnosis on technical problems, and performing on-site...


  • Stockholm, Stockholm, Sweden Hamilton Full time

    Join Our Team as a Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Hamilton. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining our medical devices.Key Responsibilities:Install and commission medical devicesProvide technical support and training to...


  • Stockholm, Stockholm, Sweden Hamilton Full time

    Be Part of Our Team of Experts At Hamilton, we're looking for a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining our products. Responsibilities:Expert knowledge of Field Service Engineering for 1-2 product linesInstall and commission productsTrain and...


  • Stockholm, Stockholm, Sweden Thermo Fisher Scientific Full time

    Job Title: Field Service Engineer - Chemical Analysis DivisionThermo Fisher Scientific is seeking a highly skilled Field Service Engineer to join our Chemical Analysis Division team. As a Field Service Engineer, you will be responsible for providing technical support and service to our customers in the North of Sweden, with occasional travel to other...


  • Stockholm, Stockholm, Sweden Roche Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Field Service Engineer to join our team at Roche in Stockholm, Sweden.Key ResponsibilitiesAs a Regional Field Service Engineer, you will be responsible for the installation and relocation of analytical laboratory instruments, technical release of analytical systems, and focus on...


  • Stockholm, Stockholm, Sweden Thermo Fisher Scientific Full time

    About the RoleWe are seeking a highly skilled and motivated Field Service Engineer to join our team in the Chemical Analysis Division. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the EMEA region.Key ResponsibilitiesRepresent our company in a professional manner and provide excellent...

  • Service Engineer

    6 days ago


    Stockholm, Stockholm, Sweden Avantor Full time

    About the Opportunity:As a Field Service Engineer at Avantor, you will be responsible for performing service and maintenance on laboratory equipment and instruments for our customers in the region. This role involves traveling for service visits, training, and courses both within Sweden and internationally.Key Responsibilities and Accountabilities:•...


  • Stockholm, Stockholm, Sweden Park Place Technologies Full time

    Job Overview:The Field Service Engineer role at Park Place Technologies is a critical part of our customer support team. As a Field Service Engineer, you will be responsible for providing onsite technical support to our customers within a designated geographic territory.Responsibilities:Provide onsite technical customer support to ensure timely,...


  • Stockholm, Stockholm, Sweden Roche Full time

    Job Title: Regional Field Service EngineerAt Roche, we are committed to delivering exceptional service to our customers and patients. As a Regional Field Service Engineer, you will play a critical role in ensuring the smooth operation of our analytical laboratory instruments platforms in the EMEA region.Key Responsibilities:Installation and relocation of...


  • Stockholm, Stockholm, Sweden Avantor Full time

    Job SummaryAs a Field Service Engineer at Avantor, you will be responsible for performing service and maintenance on laboratory equipment at our customers' sites in the region. This will involve traveling to customer locations, both within Sweden and abroad, for training and service visits.Key ResponsibilitiesCalibrate, repair, and perform preventive...


  • Stockholm, Stockholm, Sweden Roche Full time

    About the RoleWe are seeking a highly skilled Regional Field Service Engineer to join our team in EMEA. As a key member of our service team, you will be responsible for installing and maintaining our analytical laboratory instruments platforms, ensuring a high level of service excellence within the region.Key ResponsibilitiesInstallation and relocation of...


  • Stockholm, Stockholm, Sweden Roche Full time

    About the RoleWe are seeking a highly skilled Regional Field Service Engineer to join our team at Roche. As a key member of our EMEA team, you will be responsible for installing and maintaining our analytical laboratory instruments platforms, ensuring a high level of service excellence within the region.Key ResponsibilitiesInstallation and relocation of...


  • Stockholm, Stockholm, Sweden Cavotec Full time

    Job Title: Field Service TechnicianJob Summary:Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Our team is seeking a skilled Field Service Technician to provide professional service and support for our customers by performing field...

  • Field Service Engineer

    2 months ago


    Stockholm, Stockholm, Sweden Sungrow - EMEA Full time

    About the RoleSungrow - EMEA is seeking a highly skilled Field Service Engineer to join our team in Sweden. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the solar energy sector.Key ResponsibilitiesCustomer Support: You will be the primary point of contact for customer issues...

  • Field Service Engineer

    2 months ago


    Stockholm, Stockholm, Sweden Park Place Technologies Full time

    About the Role:Park Place Technologies is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing on-site technical support to our customers within a designated geographic territory.Key Responsibilities:Provide timely and effective technical support to customers,...


  • Stockholm, Stockholm, Sweden Roche Full time

    The PositionRegional Field Service Engineer - EMEAAt Roche, we are driven by a passion to advance healthcare and improve the lives of millions of people worldwide. As a Regional Field Service Engineer, you will play a key role in ensuring the smooth operation of our analytical laboratory instruments platforms across Europe.Your Key ResponsibilitiesGeneral...

  • Field Service Engineer

    2 months ago


    Stockholm, Stockholm, Sweden Sungrow - EMEA Full time

    About the RoleSungrow - EMEA is seeking a highly skilled Field Service Engineer to join our team in Sweden. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the solar energy sector.Key ResponsibilitiesCustomer Support: You will be the primary point of contact for customer issues...