Technical Account Manager/ Field Service Engineer

4 weeks ago


Stockholm, Stockholm, Sweden Philips Full time

Job Title: Technical Account Manager/ Field Service Engineer

Job Summary:

We are seeking a highly skilled Technical Account Manager/ Field Service Engineer to join our Swedish Hospital Patient Monitoring team. As a key member of our team, you will be responsible for monitoring and managing the technical health and performance of our solutions, providing proactive management of solution performance for assigned customer accounts.

Key Responsibilities:

  • Proactively identify and mitigate technical risks
  • Review system logs to identify trends for proactive actions
  • Drive and follow-up on escalations on Daily Management Board
  • Advise customers on how to maximize the use of existing solutions and optimize technical environments
  • Ensure Install Base of customer accounts are updated by responsible resources
  • Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers
  • Serve as a technical single point of contact to ensure systems are healthy, up and running
  • Provide regular updates on solution performance
  • Track outstanding support issues and engage with customer support to drive resolution or ensure speedy resolution of customer issues
  • Build and maintain trusting technical post-sale relationships with assigned customer accounts
  • Conduct annual technical health checks, document, and update unique site requirements and configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization

Requirements:

  • Bachelor's or Master's degree in Electronics, IT, Medical, or similar
  • Fluent English required, with Swedish verbal and written skills a must
  • Previous working experience with medical devices and understanding of the special character of working in hospitals is preferable
  • Knowledge of networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable
  • A minimum of 2-3 years of related experience
  • Customer-first attitude
  • Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services
  • Excellent written communication and documentation skills
  • Mentor new employees on way of working with superior soft skills
  • Excellent computer, PC, and internet skills
  • Ability to work independently and coach others, recommending where others might need further development and training
  • Has an important role in decision-making to provide the customer with the right solution
  • Willingness to travel extensively and a clean driving license is a must

About Philips:

Philips is a leading health technology company that aims to improve people's lives through innovative solutions. We are committed to delivering high-quality products and services that meet the needs of our customers.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Technical Account Manager/ Field Service Engineer looking for a new challenge, please submit your application.



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