Technical Specialist
3 weeks ago
Job Summary
Nalco Water, an Ecolab Company, seeks a skilled professional to provide on-site field service and assist customers with problem-solving support regarding Nalco Waters' products, applications, and solutions in the Refinery & Petrochemical Industry in Sweden.
Key Responsibilities:
- Provide on-site field service and technical support to customers.
- Assist customers with problem-solving support regarding Nalco Waters' products, applications, and solutions.
- Support district sales personnel in handling company program service calls on existing products and services.
- Coordinate and manage replacement parts programs with manufacturing plants to ensure availability of components as needed.
- Document value provided to customers and prepare reports detailing technical problems and solutions.
- Qualify, coordinate, and monitor outside subcontractor network to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with district personnel to improve policies and procedures, resulting in increased customer satisfaction.
- Provide installation resource services as needed, including field surveys, installation checklists, and rollout support.
- Stay informed about industry advances through continuous internal education.
- Participate in design reviews, new application start-ups, and evaluations, and assist in critiquing products for serviceability, performance, and reliability.
Requirements:
- A degree in an engineering discipline is advantageous but not required; relevant skills may also be obtained from technical roles.
- Good computer skills, including Office, CRM, and cloud-based platforms.
- A personable and communicative approach.
- Strong work ethic and commitment.
- English language skills required.
- Commercial attitude.
- Valid B driving license.
Application Guidelines:
The ideal candidate is comfortable in customer interaction and fieldwork, has a strong sense of responsibility, and enjoys working alone with great deal of interaction with colleagues.
A common month could include a couple of overnights within the Nordic countries, and ability to work flexible hours to ensure service delivery.
The application process will be ongoing, and candidates will be invited for interviews as soon as possible.
Nalco Water is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.
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