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Technical Account Manager

2 months ago

Stockholm, Stockholm, Sweden Philips Full time
Job Title: Technical Account Manager/ Field Service Engineer

Job Summary:

We are seeking a highly skilled Technical Account Manager/ Field Service Engineer to join our team at Philips. As a key member of our Swedish Hospital Patient Monitoring team, you will be responsible for monitoring and managing the technical health and performance of our solutions, providing proactive management of solution performance for assigned customer accounts.

Key Responsibilities:

  • Proactively identify and mitigate technical risks
  • Review system logs to identify trends for proactive actions
  • Drive and follow-up on escalations on Daily Management Board
  • Advise customers on how to maximize the use of existing solutions and optimize technical environments
  • Ensure Install Base of customer accounts are updated by responsible resources
  • Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers
  • Serve as a technical single point of contact to ensure systems are healthy, up and running
  • Provide regular updates on solution performance
  • Track outstanding support issues and engage with customer support to drive resolution or ensure speedy resolution of customer issues
  • Build and maintain trusting technical post-sale relationships with assigned customer accounts
  • Conduct annual technical health checks, document, and update unique site requirements and configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization

Requirements:

  • Bachelor's or Master's degree in Electronics, IT, Medical, or similar field
  • Fluent English required, with Swedish verbal and written skills a must
  • Previous working experience with medical devices and understanding of the special character of working in hospitals is preferable
  • Knowledge of networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable
  • A minimum of 2-3 years of related experience
  • Customer-first attitude
  • Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services
  • Excellent written communication and documentation skills
  • Mentor new employees on way of working with superior soft skills
  • Excellent computer, PC, and internet skills
  • Ability to work independently and coach others, recommending where others might need further development and training
  • Willingness to travel extensively and a clean driving license is required