Renewal Account Manager

3 weeks ago


Stockholm, Stockholm, Sweden DOW JONES Full time

Job Summary

The Renewal Account Manager will oversee the retention strategy for assigned strategic accounts, building and executing a renewal plan to ensure a strong revenue base for Dow Jones. This role will liaise with internal teams to meet client business needs and develop successful renewals.

Key Responsibilities:

  • Own the retention strategy for assigned strategic accounts
  • Provide a monthly report to manager highlighting high-risk renewal accounts and strategies to turnaround
  • Ensure appropriate levels of customer training and product utilization
  • Oversee the renewal lifecycle from pricing to invoicing and client support
  • Support new sales into existing accounts to ensure maximum customer ROI
  • Know your customer, including account understanding, business groups deriving value from DJ services
  • Serve as a client conduit internally for feedback and competitive intelligence
  • Identify opportunities for increased revenue within set accounts and work with other sales team members

Requirements:

3+ years in customer engagement or sales

Exceptional written and verbal communication skills

Proven ability to multi-task and adhere to tight deadlines

Excellent project management and organizational skills

Fluency in Swedish or any other Scandinavian languages is preferred

Benefits:

Comprehensive Insurance Plans

Retirement Benefits

Fitness Reimbursement Program

Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law


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