Client Relationship Manager
3 weeks ago
Job Summary:
The Client Engagement Specialist role at Dow Jones is a key position that requires a unique blend of business acumen, customer service skills, and strategic thinking. As a Client Engagement Specialist, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue, and driving successful renewals to ensure a strong revenue base for Dow Jones.
Key Responsibilities:
• Own the retention strategy for assigned strategic accounts by building and executing a renewal plan
• Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turn them around
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the renewal lifecycle, from pricing to invoicing and client support, to ensure customer concerns are addressed correctly throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ
• Develop a deep understanding of customer needs, including their business groups, industry, competitors, and current and developing needs
• Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content, and Marketing
• Identify opportunities for increased revenue within the set of accounts and work with other members of the sales team to follow through on such opportunities
• Maintain accurate and appropriate client records within our systems
Requirements:
• 3+ years in customer engagement or sales
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Fluency in Swedish or any other Scandinavian language is preferred
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