Renewal Expert

4 weeks ago

Stockholm, Stockholm, Sweden Optimizely Full time

At Optimizely, we're on a mission to empower businesses to unlock their digital potential. Our industry-first operating system for marketers, Optimizely One, offers flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We're proud to help over 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue, and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

Job Overview

The Renewal Team owns the renewal experience, working directly with customers to drive renewals to close while maximizing revenue and improving contracting terms. The Renewal Specialist is a key strategic partner to the GTM organisation, working closely with Sales, Customer Success, Deal Desk, Finance, and Legal to ensure timely and accurate customer renewals.

Key Responsibilities
  • Act independently and autonomously, addressing all customer renewal-related scenarios/questions with limited oversight.
  • Become the go-to regional expert on the renewal experience for all cross-functional partners.
  • Proactively identify lengthier renewal scenarios and maintain a high on-time renewal rate, providing weekly updates to leadership on renewal status.
  • Continuously iterate to and provide feedback on the renewal experience, driving team process improvement.
  • Proactively advise customers and liaise with internal partners on contract-related documentation with limited assistance.
Requirements
  • Minimum of 2-3 years' experience in renewals, sales, customer success, or account management, with a strong preference for experience working with SaaS products.
  • Ambition to look for opportunities to expand the role's scope and take on new projects.
  • High level of business acumen, with a strong comfort having discussions with Director+ level stakeholders and procurement departments.
  • Experience with creating/editing customer quotes and working with contracting terms across mid-market and enterprise customers.
  • Excellent organizational skills, with the ability to multi-task, prioritize, and oversee a high volume of accounts.
  • Able to build relationships quickly and work across many cross-functional teams in a remote environment.
  • Must be self-motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
Competencies
  • Adapting to Change
  • Demonstrating Initiative
  • Interacting with People at Different Levels
  • Working with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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