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Renewals Specialist

1 month ago

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Job Title: Renewals Specialist

Job Summary:

At Optimizely, we're on a mission to help businesses unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

Job Responsibilities:

  • Act independently and autonomously in while being able to address all customer renewal related scenarios/questions with limited oversight
  • Become the go to regional expert with regards to the renewal experience for all cross-functional partners
  • Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate providing weekly updates to leadership on renewal status
  • Continuously iterate to and provide feedback on the renewal experience and be a driver of team process improvement
  • Proactively advise customers and liase with internal partners on contract related documentation with limited assistance

Requirements:

  • Minimum of 2-3 years experience, in renewals, sales, customer success or account management with a strong preference for experience working with SaaS products
  • Ambition to look for opportunities to expand the scope of the role and take on new projects
  • High level of business acumen with a strong comfort having discussions with Director + level stakeholders as well as procurement departments
  • Experience with creating/editing customer quotes and working with contracting terms across mid market and enterprise customers
  • Excellent organizational skills with the ability to multi-task, prioritize and oversee a high volume of accounts
  • Able to build relationships quickly and work across many cross-functional teams in a remote environment
  • Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals

Education:

Bachelors Degree preferred

Competencies:

  • Adapting to Change
  • Demonstrating Initiative
  • Interacting with People at Different Levels
  • Working with Ambiguity

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.